Maintenance Coordinator

We are hiring a Maintenance Coordinator for a home services company in the property maintenance and repair industry. This is a part-time remote role for a USA–based company that will grow into a full-time position. This role is ideal for someone who is highly organized, proactive, customer-focused, and experienced in coordinating service jobs while managing multiple priorities in a fast-paced environment.

Key Responsibilities

• Actively follow up on leads received through Thumbtack and convert them into booked jobs
• Respond promptly to new inquiries, providing accurate quotes and scheduling availability
• Schedule, dispatch, and manage maintenance jobs using Housecall Pro
• Coordinate daily activities of field technicians, ensuring optimal routing and time management
• Monitor job progress in real-time and adjust schedules as needed
• Serve as the primary communication link between clients, technicians, and management
• Create, update, and close work orders within the system
• Follow up on outstanding payments and ensure timely collection of invoices
• Maintain accurate job records, invoices, and customer information
• Assist with quoting, invoicing, and payment tracking through the platform
• Follow up with customers after service completion to ensure satisfaction
• Encourage satisfied customers to leave reviews on Google
• Handle customer feedback, complaints, and service recovery professionally
• Ensure all service requests are handled promptly and efficiently.

Required Qualifications

• 3+ years of proven experience in a coordination, scheduling, or administrative role (preferably in maintenance, home services, or similar industries)
• 2+ years of customer service experience with a problem-solving mindset
• 1+ experience using job management or CRM systems (e.g., Housecall Pro)
• 1 + years of experience working remotely and independently
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Ability to multitask and manage competing priorities

Preferred Qualifications

• Familiarity with lead generation platforms such as Thumbtack
• Basic knowledge of invoicing, billing, and payment follow-ups
• Experience coordinating field teams or technicians

Required Skills & Tools

• Housecall Pro (or similar job management software)
• Thumbtack (or similar lead platforms)
• Google Workspace (Gmail, Google Sheets, Google Docs)
• CRM systems
• Strong administrative and coordination skills

Schedule & Pay

• Part-time (20 hours per week) transitioning to full-time (40 hours per week); Michigan business hours in the Eastern Time Zone
• This is a fully remote job for a USA-based company
• Pay ranges from R6,500 to R8,000 per month and then R15,000 to R18,000 per month for full-time
• Annual raises, bonuses, and confirmed holiday PTO

System Requirements

• Internet speed of at least 25 Mbps
• Computer with a 2.4 GHz processor or higher
• 8 GB of RAM or higher
• Windows 10 or newer, or Mac OS X 10.10 or newer
• HD 720p webcam
• Headset with a microphone

Benefits

• Competitive pay rates
• The company provides a US phone number and business email address
• Enjoy the flexibility of working remotely, from home or any location of your choice
• Eliminate commute time
• Consistent work with the same clients, fostering long-term professional relationships
• Opportunities for career advancement, dependent on the client
• Stable work hours and consistent pay
• A supportive and inclusive work environment that values diversity and individual growth

If you are a detail-oriented and proactive professional who thrives in a fast-paced, customer-focused environment, we would love to hear from you. Join a growing team where your coordination skills and initiative will make a real impact on daily operations and customer satisfaction.