Maintenance Supervisor

Job Advert Summary

The Rockefeller Hotel is seeking a proactive and hands-on Maintenance Supervisor to lead the day-to-day maintenance operations of the property. This role is responsible for ensuring that all hotel facilities, equipment, and guest areas are maintained to the highest standards, providing a safe, functional, and exceptional environment for both guests and employees.

The successful candidate will supervise the maintenance team, coordinate preventative maintenance programmes, respond to maintenance requests, oversee contractors where required, and ensure compliance with health and safety regulations. A strong focus on quality, operational efficiency, and guest satisfaction is essential.

Minimum Requirements

Minimum Requirements:

• Minimum 3 years' experience in a maintenance supervisory role, preferably within the hospitality industry.
• Strong knowledge of electrical, plumbing, HVAC, carpentry, and general building maintenance.
• Experience with preventative maintenance planning and asset management.
• Good understanding of Occupational Health & Safety requirements.
• Excellent leadership, problem-solving, and communication skills.
• Ability to work flexible hours, including weekends and public holidays when required.

Duties and Responsibilities

• Supervise and coordinate the daily activities of the maintenance team, ensuring work is completed safely, efficiently, and to the required standard.
• Plan, schedule, and monitor preventative maintenance programmes for all hotel facilities, plant, equipment, and guest areas.
• Respond promptly to maintenance requests, prioritising work to minimise disruption to hotel operations and the guest experience.
• Conduct regular inspections of guest rooms, public areas, back-of-house facilities, and equipment to identify maintenance requirements and ensure quality standards are maintained.
• Oversee repairs relating to electrical, plumbing, HVAC, carpentry, painting, and general building maintenance, either personally or through the maintenance team.
• Ensure compliance with Occupational Health & Safety (OHS) legislation, fire safety regulations, and company policies and procedures.
• Monitor and maintain accurate maintenance records, work orders, asset registers, and preventative maintenance schedules.
• Manage maintenance inventory, tools, equipment, and spare parts, ensuring stock levels are controlled and procurement requests are submitted when required.
• Liaise with external contractors and service providers, ensuring work is completed according to agreed service levels and quality standards.
• Support the preparation and management of the departmental maintenance budget by controlling costs and identifying opportunities for operational efficiencies.
• Assist with the implementation of sustainability initiatives, including energy, water, and waste reduction programmes where applicable.
• Train, coach, and develop maintenance team members to improve technical skills, productivity, and service standards.
• Collaborate with Housekeeping, Front Office, Food & Beverage, and other departments to ensure maintenance issues are resolved promptly and guest satisfaction is maintained.
• Participate in emergency response procedures and be available to respond to urgent maintenance issues outside of normal working hours when required.
• Drive the use of maintenance management systems and digital reporting tools to improve tracking, accountability, and operational performance.
• Perform any other reasonable duties as required to support the operational needs of the hotel.