Maintenance Team Leader - Protea Hotel Nelspruit

Additional Information

Job Number26131186

Job CategoryEngineering & Facilities

Location30 Jerepico Street, Orchards, Nelspruit Mpuma 1200, South Africa

ScheduleFull Time

**Located Remotely?**N

Position Type Non-Management

POSITION OVERVIEW

Instill, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-off valves. Order, mark, and stock parts and supplies as needed. Maintain inventory and purchase orders log. Inspect tools, equipment, or machines. Enter and locate work-related information using computers. Complete the life safety and health and safety checklists and implements corrective action plans where necessary. Inspect fire sprinkler valves and alarm systems. Assist in development of disaster response protocols. Respond and attend to guest repair requests.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information for yourself and the maintenance team. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and assist individuals with disabilities. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Speak with others using clear and professional language. Visually inspect tools, equipment, or machines. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight. Stand, sit, or walk for an extended period of time. Move up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Management.

JOB SUMMARY

Manages all maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues.

CORE WORK ACTIVITIES

Managing Engineering Operations and Budgets

• Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems.
• Ensures regulatory compliance to facility regulations and safety standards.
• Manages and controls heat, light and power and recommends current best methods for energy conservation and economical facility operations.
• Develops specifications and requirements for service contracts and administers such contracts to support building needs.
• Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion.
• Oversees and directs the maintenance of garden grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities.
• Develops a long term plan for preventative maintenance and asset protection and overseeing execution of plan.
• Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors.
• Ensures fire crew has complete understanding of all procedures, equipment and alarms.
• Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition.
• Conducts guest room and common area inspection to ensure guest satisfaction.
• Inspects and evaluates the physical condition of facilities in order to determine the type of work required.
• Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Selects and orders or purchasing new equipment, supplies, and furnishings.
• Manages parts and equipment inventory.

Maintaining Property Standards

• Ensures building and equipment licenses and certifications are current.
• Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems).

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Establishes guidelines so employees understand expectations and parameters.
• Ensures employees receive on-going training to understand guest expectations.
• Observes service behaviors of employees and providing feedback to individuals and or managers.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Shares plans with property leadership and ensuring corrective action is taken to continuously improve guest satisfaction.
• Strives to improve service performance.

Conducting Human Resources Activities

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Interviews and hiring management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Ensures employees are treated fairly and equitably.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspe