Major Incident Manager: Lead Critical IT Response

FirstRand Limited in Randburg is seeking a Major Incident Manager to own and coordinate the major incident process across the group. You will act as a single point of contact for all parties during major incidents and drive incident resolution, communications, and post-incident reviews. The role requires 3-5 years in a similar role, ITIL Incident Management certification, and experience with ITSM tooling. You must be able to work shifts and standby when required, and engage with stakeholders at…