Make-Up Artist - Dolce & Gabbana - ARC Menlyn - PPT (108)

Position : Make-Up Artist - Dolce & Gabbana PPT (108) - ARC Menlyn

Department : Sales

Location : ARC Menlyn

PCG is offering an exciting opportunity for a driven, talented, tech savvy, and ambitious individual to join the team as a Make Up Artist for Dolce & Gabbana. If you are passionate about cosmetics, makeup artistry, customer service, are looking to grow your retail career and want to make a positive contribution within a dynamic team environment, we are looking for you!

Purpose of the Role

The purpose of the role is to provide exceptional client experience to maximize sales and profitability; to ensure that operating standards are executed and maintained and to build and enhance the Dolce & Gabbana brand image. This description is not all inclusive of the responsibilities.

KEY RESPONSIBILITIES

MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY

• Achieve monthly and annual sales targets.
• Focus on the make-up axis as a key driver
• Assist in setting up and driving sales at events/launches/retailer activities once certified by Dolce & Gabbana
• Provide feedback on sales/customer related issues or concerns timeously.

BRAND MANAGEMENT

• Monitor competitor activity, stay up to date with current industry trends.
• Ensure that hygiene and safety standards are maintained according to brand requirements at all times.
• Adhere to and maintain brand standards at all times.

STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS

• Ensure that stock is merchandised according to merchandising guidelines.
• Report out of stock to line manager daily to drive sales and maintain an exceptional client experience.
• Execution of all responsibilities with regards to stock administration, stock loss prevention, stock level control and management.
• Implementation and adherence to operating procedures and policies at all times.
• Ensure adherence to asset control and security procedures.
• Execution of all responsibilities with regard to point of sale.

CUSTOMER EXPERIENCE

Provide exceptional and consistent client experience to all customers.

• Uphold and reinforce the Customer journey and experience standards.
• Build relationships, loyalty and inspire confidence in customers by creating unique make-up looks.
• Use expert makeup skills when demonstrating products to customers.
• Share make-up tips, expert knowledge, current trends and provide customers with a personalized, educational experience.
• Drive increased customer database (attraction of NEW customers).
• Implementation of CRM processes and procedures.

TEAMWORK

• Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable.
• Focus on make-up axis, however, still maintain a BC role in fragrance to achieve brand targets as set out by the company
• Support and assist new team members with onboarding and orientation.
• Ensure that exceptional; consistent standards are maintained.
• Live the company and brand values.

ADMINISTRATION

• Complete daily tracking sheets/reports and submit as required.
• Provide retail reports and updates as required.
• Assist the Store Manager and Assistant Manager as required.

COMPETENCIES

Deciding and Initiating Action

Working with People

Relating & Networking

Adhering to Principles and Values

Persuading and Influencing

Planning and Organizing

Delivering Results & Meeting Customer Expectations

Coping with pressure and setbacks

REQUIREMENTS/QUALIFICATIONS

• At least 3 years’ cosmetics experience within a retail environment
• At least 3 years’ advanced make- up experience
• Certificate in Make-Up is compulsory
• Must be able to demonstrate expert knowledge and current industry trends
• Must be a team player, an active learner and problem-solver
• Must be willing to work weekends and shifts as required by the retailer
• Must have own transport