Manager Branch

The Role JOB PURPOSE

The purpose of the Manager: Branch role is to manage a branch through the entire parcel cycle to ensure productivity and effectiveness. The incumbent of the role will achieve this by providing operational and people leadership to ensure sustained customer service levels and cost management in alignment with the company strategy.

DUTIES & RESPONSIBILITIES

• Obtain an understanding of the operations strategy, as well as client and business needs.
• Develop the branch operations plan in alignment with overall operations strategy and in support of business and client requirements.
• Present and obtain sign off on the operations plan from operations management.
• Ensure that budget is developed and approved to support the execution of the branch operations plan and to achieve the required service levels.
• Ensure that the necessary fleet, people, systems and equipment are in place to support the achievement of the operations plan as well as client service levels.
• Develop and sign off KPIs that will support the achievement of the plan and client service levels.
• Ensure effective route planning to ensure optimal utilisation of vehicles and people resources
• Review and manage branch KPI reports on a daily basis to ensure operational efficiencies are being met. Adjust resources and operational plans accordingly to ensure achievement of KPI’s.
• Contribute to the development of Standard Operating procedures and ensure that these are implemented and adhered to.
• Complete regular risk assessments in partnership with STQC and ensure that all risks are mitigated and actively managed
• Ensure that all the branch assets are actively managed (PDA’s, computer equipment, vehicles etc) to ensure continual running and safe keeping.
• Ensure that systems are updated accurately in accordance with operational policies and procedures
• Effectively manage all insourced and outsourced resources who support the delivery of operational requirements in line with company policies, processes and procedures (e.g. managed services, owner drivers etc.
• Partner with the fleet department to ensure that all fleet is efficiently utilised, managed, maintained, regulated, and reported against in accordance with standard operating procedures.
• Manage and monitor branch cartage cost and practices to ensure optimal efficiency and cost reduction strategies.
• Manage all client contract expectations ensuring efficient collections and deliveries by closely monitoring and controlling in-conformance and out of conformance reports and performance reviews.
• Manage budget within authorization limits or delegations and ensure no variance against actual costs vs budget.
• Ensure branch has good housekeeping standards in place at all times.
• Ensure Health and Safety standards are maintained at the branch
• Implement effective systems to collect and analysis data to make intelligent business decisions.
• Risk Assessment: Analysing historical and current data to identify potential risks and vulnerabilities within the branch.
• Monitor Compliance: Using data to track and ensure adherence to regulatory requirements and internal policies.
• Prepare and present regular reports to the management and client team
• Produce accurate, relevant quality reports in accordance with policies, procedures and legal requirements e.g., Undelivered, Bowmaster and Cost report, quality-check
• Review and report on financial performance ensuring the reduction of costs of all resources

Skills and Experience JOB – RELATED REQUIREMENTS

Qualifications:

• Grade 12 (Matric)
• Completed or Studying towards a relevant supply chain management / logistics diploma or similar

Experience:

• 3 + years’ experience in a Branch Manager 2 role or equivalent thereof
• Experience in Managing the variety of all freight products with the complexity of leveraging networks within the branch

Required Skills:

• Ability to communicate at all levels verbally and in writing including C-Suite stakeholders
• Advanced commercial and business acumen
• Advanced analytical skills with the ability to interpret large amounts of data
• Coaching and mentoring skills
• Conflict resolution and mediation skills
• Decision-making skills
• Strong interpersonal skills with a high degree of emotional intelligence
• Advanced negotiation skills

Other Required Competencies:

• Ability to work under pressure
• Action orientated and make quick calculated decisions
• High level of self-motivation
• Detail conscious
• High level of planning and organising skills

Job Reference: RTT76060