Manager: Franchise

Parts Incorporated Africa is searching for a Franchise Manager to join the team at the Cape Town branch. The role is focused on maintaining and maximizing sales from existing clients by ensuring telesales staff achieve optimal performance. This includes conducting regular product performance reviews with team members to assess progress and improve results. Additionally, the position involves assisting suppliers in coordinating customer training evenings to enhance product knowledge. It also requires identifying new business opportunities with both suppliers and members, contributing to overall growth and fostering stronger partnerships.

Requirements:

• Matric Certificate/Grade 12
• Certificate or Diploma in Sales and/or Marketing will be an advantage
• Minimum sales experience of 5 years
• Ability to lead a team
• Good communication skills (expression as well as comprehension)
• Computer literacy
• Independent, self-motivated and ability to work under pressure
• Professionalism
• In depth industry and product knowledge
• Analytically / figure inclined
• Excellent organizational skills
• High level of Emotional Intelligence

Key Responsibilities:

• Annual sales target achievement
• Promotional calendar planning
• To maintain & maximize sales from existing clients.
• To ensure maximum output from telesales staff
• Regular product performance reviews with members
• Assist suppliers to co-ordinate customer training evenings
• Identify new business opportunity with suppliers and members
• Resolve supplier and member queries
• Manage customer relationships through existing group structures complementing
• other departmental efforts
• Holds regular meeting with sales staff.
• Adhere to all sales policies, practices and procedures.
• Return monthly turnover figures to the Franchise Office
• Responsible for sorting out any account queries and collection for outstanding amounts
• Growth of Wholesale house brands into the Franchise network.
• Maintain Franchise Standards:
• Corporate image (Look and feel of shop) - Good knowledge of franchise interior exterior layout
• Deliver Excellent Customer Service
• Franchise Growth:
• Identifying open areas
• Appointing new franchisees - involve the Franchise office.
• Effect cancellations and the execution thereof
• All paperwork related to the above

Competitor Analysis:

• Be aware of developments in the area that may affect the franchisee's business -both competitor activities as well as trading opportunities
• Use of Price mirror sheets that PIA uses for all price comparisons and the follow up thereof.
• Merchandising:
• Front of store merchandising for Midas stores according to corporate guidelines
• Range gap analysis and floor planning.
• Workshop merchandising / suitable reception area for customers
• Franchise of the Year Programme:
• Complete management of the franchisee of the year program.
• Training of franchisee staff on the relevant FOTY tools such as CRM, Loyalty card etc.
• Training:
• Arrange supplier evenings to ensure that staff is correctly trained on product and systems on offer.
• Arrange customer trade evenings with suppliers and their customer base.
• Local Marketing:
• Stock mix applicable to the area based on standard Power BI reports
• Administer regional programmes - Mad Saturdays, store openings, etc.
• Supplier meetings/communication at the local level
• Administer local budgets
• Assist with the launch of new products/concepts at the local level
• Product support analysis by franchisee
• Ad Hoc Customer marketing promotions into their market.

National Marketing:

• Be aware of all National specials and new products that are available
• Measure the success of all promotions
• Believe in the Midas concept, promote that belief at all times
• Value ads and national deals:
• Ensure franchisees as fully aware of all value ads and national deals and are making full use of each of them.