Manager in Training - iStore Gauteng

CORE

Johannesburg, Gauteng

Salary not listedFull-time · Posted Today

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 40 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The iStore Management in Training (MIT) Programme is designed to build the next generation of iStore leaders. It is aimed at high-potential individuals who already have some experience in retail, hospitality, customer service or another fast-paced operational environment and are ready to take the next step into management.

Participants will gain hands-on experience across the key areas required to successfully lead an iStore. The programme combines practical in-store training, mentorship, workshops and formal assessments to build your management and operational capabilities.

You’ll gain exposure to:

Store Operations: Daily operations, scheduling, standards and problem-solving.
Customer Experience & Sales: Customer engagement, sales performance, KPIs and coaching.
Finance & Administration: Cash management, reconciliations, controls, compliance and audit.
Stock, Tech & Repairs: Inventory management, stock accuracy, shrinkage and the customer repair journey.
Cellular & Omnichannel: Cellular processes, online fulfilment, collections and digital customer journeys.
People Management: Recruitment, onboarding, scheduling, feedback, accountability and performance management.
Product Knowledge: Apple products, the Apple ecosystem, systems and required learning.

How you’ll learn:

On-the-job training in designated iStores, Store Manager mentorship, monthly workshops, product and systems training, practical assignments and competency assessments, supported by a structured training workbook and formal sign-off.

You need to have:

Matric / Grade 12.
Approximately 2-3 years' experience in retail, hospitality, customer service or another operational environment is advantageous.
Some exposure to supervising, coordinating or leading others would be beneficial.
Comfortable working in a fast-paced, customer-facing environment.
Willing and able to work retail trading hours.
Flexibility to work across designated Gauteng stores as required.
Willingness to learn all aspects of store operations.

Apply today!

Apply on Indeed Share

Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Johannesburg?

Many customer service roles in Johannesburg are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.

Found on Indeed · Posted Today