Manager: Stakeholder Relations (Re- Advert)

Job Advert Summary

Purpose Statement

To implement and manage the overall corporate strategy, processes and business plan for the Stakeholder Relations unit, including good governance, stakeholder engagement and fairness in stakeholder development frameworks and protocols that are in line with the overarching strategy and plan for the division.

About SABS

The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS), promote quality in connection with commodities, products and services, and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the world around you. We offer diverse career paths in dynamic environment that nurtures and recognises talent and potential. Become part of our vision of being a trusted standardisation and business assurance solution provider and join a team that fosters accountability, excellence and innovation in an inclusive workplace.

SABS is an equal opportunities employer, and our recruitment will be done in line with the Employment Equity Act 55 of 1998 and our EE Policy. Please note that applications received after the closing date will not be considered.

Minimum Requirements

Qualifications

• Diploma Advanced Diploma / B-Degree in Stakeholder Relations, International Relations, International Studies or a related field.
• NQF Level 7

Experience

• 10 years relevant work experience in Stakeholder Relations.
• 3 years management experience

Duties and Responsibilities

Operational Management

• Contribute towards the development of a strategy for the Stakeholder Relations department and alignment of this strategy to the plan for the division overall.
• Develop a Centre of Excellence to balance technical know-how with customer/stakeholder requirements.
• Ensure productivity is measured effectively against set objectives.
• Ensure that Stakeholder Relations achieve set objectives and that corrective actions are taken where the operational objectives are not achieved.
• Put measures into place to improve productivity.
• Develop and execute the Stakeholder Relations Operational Plan to meet capacity and requirements.
• Manage and ensure the timeous delivery of required reports.
• Provide subject matter expertise to the organisation regarding the status of all existing and new strategic partnerships.

Functional Management

• Review and monitor plans for all projects, programmes and specific portfolios in consultation with relevant stakeholders and ensure that they are delivered within the agreed parameters and time frames.
• Provide relevant input on stakeholder relations in the corporate plan and relevant Board Sub-Committees.
• Coordinate and manage projects, programmes and specific portfolios which relate to Stakeholder Relations including the resolution of stakeholder queries and challenges in a timely manner.
• Identify improvement opportunities and ensure the continuous improvement of processes and procedures to support business optimization.
• Develop and strengthen formalised multi-stakeholder collaborative regional, national and international networks.
• Secure strategic stakeholder partnerships for the purpose of sustainability.
• Seek and coordinate network opportunities to support the organisational stakeholder strategy.

Risk and Compliance Management

• Ensure the mitigation of risk through the identification and application of fraud controls and risk prevention principles and implementation of sound governance and compliance processes and tools to identify and manage risks.
• Responsible for the coordination and maintenance of quality risk management in line with regulatory requirements.
• Support and provide evidence to all internal and external audit and Accreditation and regulatory requirements.
• Drive the implementation of compliance with policies aimed at strengthening the SABS brand and stakeholder interface.
• Oversee the maintenance and enforcement of related Service Level Agreements to minimise business risk and ensure business continuity

Financial Management

• Provide input in the planning and compilation of the annual budget aligned to the tactical delivery plans to support the implementation of set objectives.
• Ensure the effective implementation, management, monitoring of the budget, and mitigate and report on any variances.
• Ensure the deployment of proper financial controls to manage the budget

People Management

• Proactively manage all direct reports in order to ensure that the strategic objectives for the division is met.
• Maintain excellent human capital performance through employee empowerment, skills development and retention and succession planning within the team.
• Maintain an environment where employees respect and adhere to company standards of integrity and ethics by integrating these values into all processes, procedures and practices.
• Manage and lead Stakeholder Relations by providing clarity of vision; prioritising resources; facilitating alignment of the team; managing non-performance, driving a customer-centric performance culture, setting appropriate KPA’s and ensure the cascading thereof throughout Stakeholder Relations and driving their achievement; inspiring commitment; encouraging mutual support; and enabling development opportunities
• Implement a learning culture within scope of control.

Stakeholder Management

• Liaise between SABS and any relevant regulatory bodies.
• Identify and mitigate internal systems and procedural barriers to enhance excellent customer service.
• Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
• Represent and participate in the organisation’s committees and tasks teams when required.