Manager: Supply Chain and Warehousing (KwaZulu Natal, Free State, Lesotho)

We’re Hiring: Manager: Warehousing and Refurbishment

Merchants Operations Division | Field Services

Locations: (KwaZulu Natal, Free State, Lesotho)

Purpose of the Role

To lead and enhance the Warehousing and Refurbishment of equipment and devices ensuring availability of accurate finished and installation ready equipment, devices, products, and stock that is quality assured.

To refurbish equipment and devices, establish secure storage inventory integrity, timely order fulfilment, enabling reliable device availability in a manner that supports customer experience and revenue growth through efficient and controlled distribution.

Job Context

Reports to: Regional Manager: Field Services

Function: Field Services

Level/Theme of Work: Level 2 (Organizing work, solving problems)

Key Focus Areas

• Spear Headed Receipt, Warehousing and Refurbishment of Quality-Assured Inventory (20%)
• Refurbished and Quality-Assured Devices ready for deployment driving constant improvement and efficiencies
• Championed Warehousing, Quality Control, Inventory Control, Storage and Asset Protection (25%)
• Efficient Dispatch and Order Fulfilment Warrantied (20%)
• Compliance and SLA Performance Executed (15%)
• Stakeholder Management Enabled (10%)
• People Leadership, Capability and Team Performance Executed (10%)

Core Leadership & Behavioral Competencies

• Accuracy
• Planning
• Results oriented
• Devotion to quality
• Customer Focus
• Market oriented
• Performing Under Pressure
• Commercial Drive
• Dutifulness and Accountability
• ️ Technical / Proficiency Competencies
• Inventory and Warehouse Management
• Hardware Life Cycle Management
• Inventory control and reporting
• Inventory protection and safeguarding
• Logistics and Distribution Management
• Compliance, Risk and Asset Protection
• Deep knowledge of warehouse management systems (WMS)
• Knowledge of inventory management of equipment, devices, products, and stock
• Demand planning, forecasting, and stock optimization
• Supply Chain Coordination
• SLA Management
• Regulatory & Security Compliance (Payments / Hardware)
• Refurbishment, Testing & Quality Assurance Oversight.

Key Responsibilities

Warehousing & Inventory Management

• Implement effective receiving and warehousing processes
• Ensure quality assurance checks of all equipment and devices
• Ensure accurate recording and system capture of inventory
• Align inventory receipt with demand forecasts
• Improve turnaround times and throughput

Refurbishment & Quality Assurance

• Apply refurbishment processes and standards
• Guarantee adherence with inspection, testing, and assessment policies
• Manage repair, replacement, and restoration of devices
• Ensure compliance with security and regulatory standards

Storage, Control & Asset Protection

• Implement safe and secure storage practices
• Establish accurate real-time inventory tracking and audits
• Ensure compliance with OHSA and internal policies
• Manage risk controls to prevent loss, theft or damage

Dispatch & Fulfilment

• Validate efficient picking, packing and dispatch processes
• Coordinate dispatch activities based on SLA requirements
• Monitor performance, accuracy and turnaround times

✅ Compliance & SLA Performance

• Ensure operations support SLA requirements and installation timelines
• Implement SOPs and continuous improvement initiatives
• Maintain compliance with regulations and audit requirements

Stakeholder Management

• Communicate inventory availability and risks
• Align supply, demand, and service delivery
• Coordinate cross-functional teams

‍ People Leadership

• Manage team performance and productivity
• Build a high-performance, customer-focused culture
• Provide coaching, development and succession planning.

Management Accountability

• Number of direct reports: 2
• Number of indirect reports: TBA

Qualifications & Experience

Minimum qualification:

• Bachelor’s degree in supply chain management, Logistics, or Business Administration

Minimum job-related experience:

• 5 years’ experience in warehousing, logistics, or supply chain operations
• Leadership experience in fast-paced environments (banking, fintech, financial services advantageous)
• Experience managing high-value, high-volume inventory environments
• Proven track record in inventory control, warehouse optimization, and dispatch operations

Certifications

• Certified Supply Chain Professional

Knowledge Requirements

Systems

• Warehouse Management Systems (WMS)
• Enterprise Resource Planning (ERP) / inventory tracking systems
• Dispatch / logistics systems

Processes

• Inventory control and stock management
• Warehousing and storage practices
• Dispatch and fulfilment processes
• SLA management
• Compliance and asset control processes
• ️ Compliance & Requirements
• Occupational Health and Safety Act (OHSA)
• Office and warehouse-based role
• May require travelling

Ready to lead warehousing excellence and drive operational performance in a high-impact environment?

Apply now or share this opportunity with a suitable candidate.