Managing Executive: Chief Data & Analytics Officer

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Managing the data and analytics strategy for Business Bank embedding data as a strategic asset that enables business value through insights and decision making. Drive the Business Bank data maturity journey considering scalability, innovation, and monetisation. Lead and influence a data-driven culture with client and market growth as key design factors.Job Description

KEY FOCUS AREAS

• Establishes an ambitious data strategy that positions Business Bank as a leader in intelligent, data-driven decision-making.
• Champion the creation and commercialisation of data products that unlock new growth and embed data as a competitive advantage.
• Drive enterprise data maturity through governance, engineering, and quality practices.
• Reimagine business intelligence by evolving insight functions into strategic foresight capabilities.
• Build future-fit analytics and data science capabilities through scalable, test-and-learn approaches.
• Influence the design of modern data infrastructure aligned with business priorities and enabling technologies.
• Lead a unified data operating model that integrates client, product, platforms, and partnerships.
• Mobilise cross-functional teams to embed data into strategic execution and performance management.
• Serve as the orchestrator of data value creation across the enterprise.
• Embed a culture of innovation, experimentation, and predictive analytics.

ACCOUNTABILITIES

Strategy Formulation and Execution

• Shape and lead the enterprise Data & Analytics strategy to embed data as a business-critical capability.
• Drive data maturity uplift through adoption of data practices, platform enablement, and insight activation.
• Lead the creation and monetisation of enterprise data products to enable new value streams.
• Set and articulate a Business Bank long-term strategy with defined objectives, success metrics, and alignment to Group direction and shareholder value creation.
• Develop and communicate a clear strategic vision for the business unit, ensuring alignment with organisational goals, fostering a culture of innovation, and shaping industry discourse.
• Strengthen the bank’s competitiveness through strategic partnerships and industry influence.
• Engage proactively with strategic stakeholders, industry bodies, and regulators to shape and evolve strategy in response to market dynamics and policy developments.
• Oversee the disciplined execution of strategic priorities, ensuring business enablement and operational readiness across the business unit.
• Drive and monitor business unit performance, ensuring timely delivery against strategic goals, and provide transparent reporting on progress, risks, and outcomes.
• Lead transformation as a deeply committed journey, positioning the bank as a customer-centric organisation underpinned by robust journey management and market-leading products.

Customer Primacy

• Enable a unified customer view and insight-driven decision-making to support personalisation and value creation.
• Lead cross-functional partnerships to deploy customer-centric insights across digital, product, and channel teams.
• Leverage global best practices and market intelligence to shape customer experience strategies.
• Apply deep customer understanding to guide capability development, prioritisation, and value creation across the business.
• Champion a culture of customer-centricity that balances exceptional experience with sustainable financial performance.
• Prioritise customer-centric initiatives that use data and insights to elevate customer experience, satisfaction, and loyalty—driving both growth and profitability.
• Promote collaboration across business units and product areas to harmonise capabilities, ensuring seamless and differentiated customer journeys.
• Advocate for the segment agenda at executive level, ensuring alignment and integration with Group priorities and cross-functional stakeholders.

Sustainable Growth

• Accelerate commercial outcomes through data-driven performance management and monetisable use cases.
• Drive growth by identifying scalable data products and embedding analytics into strategic planning.
• Enable and support the delivery of the segment growth agenda in alignment with Group strategic priorities and shareholder expectations.
• Collaborate across the Business Bank Executive team and with key stakeholders to translate strategic intent into executable growth plans.
• Mobilise the business unit to deliver on strategic objectives, securing ownership, accountability, and cross-functional commitment.
• Accelerate the segment and the business unit’s contribution to sustainable, enterprise-wide performance and long-term value creation.
• Ensure investment decisions reflect both customer and product P&L considerations, and that they align to strategic imperatives and financial sustainability.

Client-Driven Innovation and Change

• Embed data-led innovation through rapid prototyping, predictive modelling, and advanced analytics.
• Enable MLOps/DevOps integration for scalable data science use cases.
• Stay informed of industry and competitor trends to ensure business decisions support market relevance and client value.
• Influence business decisions and capability development to support innovative, client-centric solutions across the value chain.
• Actively shape the client experience agenda through strategic input, cross-functional collaboration, and delivery accountability.
• Lead and manage change initiatives with discipline and empathy, driving transformation practices with clearly articulated outcomes, while ensuring business continuity.

Leading Talent

• Build and lead multidisciplinary teams across data engineering, analytics, BI, and data science.
• Lead internal data training and graduate programmes to build future-ready capabilities.
• Adopt and apply enterprise-wide human capital processes in ways that reinforce the organisation’s brand, values, and strategic priorities.
• Ensure leadership and workforce capabilities are developed to meet current and future business needs.
• Foster a high-performance, inclusive culture that supports employee engagement and delivers on the employee value proposition.
• Provide executive oversight on people matters, including performance management, talent recognition, and resolution of escalated issues.
• Attract, develop, and retain top talent, creating pathways for diversified experiences and future-ready skills development. Empower leaders to act as culture shapers and catalysts for transformation.

Operational Effectiveness

• Manage and operationalise the full Data & Analytics portfolio, including governance, platforms, and metrics.
• Oversee delivery and maintenance of enterprise data products and reporting tools.
• Translate strategic priorities into clear operational plans and performance measures, ensuring disciplined execution and timely course correction where required.
• Ensure alignment with other business units to ensure coherent delivery, operational integration, and resource optimisation.
• Represent the business with regulators and in key industry forums, reinforcing strategic positioning and operational credibility.
• Leverage business intelligence, performance insights, and external trends to inform decision-making and shape operational direction.
• Drive operational excellence through comprehensive process reviews aimed at harmonising with customer journeys and enabling faster execution through digital adoption and modernised technologies.

Digital Adoption

• Enable da