Market Executive

About UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you’ll get to* Support the Africa team in maintaining strong relationships with local hotel partners

• Coordinate with cross-functional departments on assigned projects

• Guide new hotel partners on using the extranet system, including managing rates and availability

• Assist in the hotel onboarding process, including account setup, mapping, and ARI (Availability, Rates, Inventory) management

• Resolve partner-related issues such as accounting discrepancies, reservation notifications, and rate parity concerns

• Conduct market and competitor research to identify trends and opportunities

• Evaluate production data and recommend appropriate follow-up actions

• Prepare business review reports and insights as needed

• Coordinate merchandising activities, including the implementation of special deals and promotions for hotel partners

• Execute assigned operational projects, contribute findings, and ensure all activities enhance customer experience and drive business growth

• Manage hotel accounts as needed to support overall market performance What you'll Need to Succeed* Fluent in English; French language skills would be an advantage

• Excellent verbal and written communication skills

• Highly proactive with a strong sense of ownership and accountability

• Collaborative team player with a results-oriented, "get-it-done" mindset

• Detail-oriented and quick to learn new systems and processes

• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint

• Strong negotiation and interpersonal skills, capable of building and sustaining relationships across all levels

• Creative and innovative, with the ability to lead and manage change

• Minimum of 2 years’ experience in sales, business development, or revenue/yield management within the online travel, hospitality, or e-commerce sectors. Why Trip.com GroupWe offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

• We encourage flexible work arrangement Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!