Marketing and Operations Coordinator

VACANCY: GENDER LINKS COTTAGES MARKETING AND OPERATIONS COORDINATOR

Gender Links, (GL) a dynamic Southern African NGO based in Johannesburg, promoting gender equality and justice, seeks the services of experienced, Creative, results-driven , highly motivated and committed Marketing and Operations Coordinator. ​​ The post is based in South Africa. Interested candidates should submit their CVs, references, a summary of their key achievements, and a letter of motivation to the link below: https://survey.alchemer.com/s3/8907823/GENDER-LINKS-COTTAGES-MARKETING-AND-OPERATIONS-COORDINATOR

by 27 July 2026.

This is an exciting opportunity for someone who is passionate about hospitality, marketing, digital media, and customer service. Gender Links Cottages (GLC) is looking for a self-starter who can increase occupancy, strengthen GLC brand presence, and support the day-to-day operations of the GLC.

Key Responsibilities

Hospitality Marketing

• Develop and implement an innovative marketing strategy to increase occupancy and revenue.
• Grow the visibility of Gender Links Cottages across digital and traditional marketing platforms.
• Manage and optimise all social media platforms, including Facebook, Instagram, LinkedIn, TikTok, Google Business Profile, and other relevant channels.
• Create engaging content, including videos, reels, photography, newsletters, blogs, and promotional campaigns.
• Monitor online reviews and proactively manage the cottages' online reputation.
• Identify new marketing opportunities and partnerships to grow the business.
• Benchmark competitors and recommend innovative hospitality marketing initiatives.

Business Development

• Market accommodation, conferencing, events, and meeting facilities to corporate clients, NGOs, government, universities, and the tourism sector.
• Develop relationships with travel agents, event planners, tour operators, and corporate clients.
• Identify new markets and business opportunities to increase revenue.
• Promote special offers, packages, and seasonal campaigns.

Administration and Operations

Working closely with the Cottages Manager, the successful candidate will assist with:

• Guest bookings and reservations.
• Reception and customer enquiries.
• Conference and event coordination.
• Client communication before, during, and after their stay.
• Preparation of quotations and invoices.
• General administration and reporting.

Data Analysis and Reporting

The successful candidate will be expected to demonstrate the effectiveness of marketing activities through regular reporting by:

• Monitoring website traffic and social media analytics.
• Tracking enquiries, bookings, occupancy rates, and revenue generated through marketing initiatives.
• Producing weekly and monthly marketing performance reports.
• Using Excel dashboards and other analytical tools to demonstrate return on investment (ROI) and recommend improvements.

Minimum Requirements

• Diploma or Degree in Marketing, Hospitality Management, Tourism, Communications, Business Administration, or a related field.
• At least 3–5 years' experience in hospitality marketing, tourism marketing, hotel operations, or a similar environment.
• Proven experience in digital marketing and social media management.
• Strong photography, video creation, and content development skills.
• Excellent report writing and analytical skills.
• Advanced proficiency in Microsoft Excel and Microsoft Office.
• Experience using booking systems and online travel platforms (e.g. Booking.com, Airbnb, Expedia) will be an added advantage.
• Excellent communication and customer service skills.
• A valid driver's licence will be an added advantage.
• Authorised to work in South Africa.

Knowledge and Skills

The ideal candidate will demonstrate:

• Exceptional creativity and innovative thinking.
• A strong commercial and business development mindset.
• Excellent organisational and multitasking abilities.
• High attention to detail.
• Ability to work independently and take initiative.
• Strong interpersonal and networking skills.
• Professionalism and a passion for delivering exceptional guest experiences.

Key Performance Indicators

Success in this role will be measured by:

• Increased occupancy rates.
• Growth in bookings and revenue.
• Increased digital engagement and online visibility.
• Successful marketing campaigns.
• Positive guest reviews and customer satisfaction.
• Growth in conference and events business.
• Quality and accuracy of weekly and monthly performance reports.

To Apply:
Please submit your CV, a motivation letter, and a portfolio of previous marketing work (including social media campaigns, videos, or digital content where applicable).

Closing Date: Monday 27th July 2026

Applications to: [email protected]

Only shortlisted candidates will be contacted for interviews. For more information on GLC go to www.genderlinks.org.za. GL reserves the right to re-advertise, should a suitable candidate not be found.    

Equality Statement

Equality and diversity are at the core of Gender Links values. Staff are expected to work collectively and individually to promote a constructive and sensitive approach to others from a variety of backgrounds, where the work of others is valued and respected.

Pay: R96 000,00 - R360 000,00 per year

Work Location: In person