Marketing & Client Care Coordinator

Marketing & Client Care Coordinator

About

A well-established professional support provider with over 25 years’ experience supporting organisations nationwide across HR, employment law, governance, compliance, training and management development. The business also provides sector-specific digital and practical resources, with a strong reputation built on trusted advice, technical expertise and client care.

Purpose of the role

This is a newly created role combining digital marketing, business development and client engagement, with a strong focus on growing the company’s visibility, generating opportunities and building long-term client relationships. It suits a commercially minded, proactive individual who is equally comfortable creating content, developing new business and supporting a high standard of client care.

Key responsibilities

A. Client care

· Act as a professional first point of contact across phone and email, handling sensitive or distressed clients calmly, triaging enquiries and ensuring they are logged, routed and followed through.

· Support onboarding and ongoing client relationships through check-ins, renewals and feedback, while identifying risks or commercial opportunities and maintaining strict confidentiality and data protection standards.

B. Social media and digital content

· Plan, create, schedule and publish content across LinkedIn, Facebook and Instagram, working closely with the external branding agency to maintain a consistent brand, tone and content calendar.

· Translate technical and sector-specific information into clear, engaging content, including updates, campaigns, events, training and service promotions.

· Manage website updates, e-newsletters, mailing campaigns and social media enquiries, ensuring content remains accurate, relevant and GDPR compliant.

· Monitor and report on digital performance across LinkedIn, Facebook and Instagram, using insights to improve reach, engagement and enquiry generation, while maintaining a strong library of reusable brand assets and content.

C. Marketing and business development

· Contribute to and deliver the annual marketing and business development plan, with agreed activity, budgets and targets.

· Generate, qualify and follow up leads, manage the sales pipeline and prepare quotations, service outlines and proposals.

· Maintain accurate CRM records, including client history, segmentation, opportunities and renewal prompts.

· Identify new business opportunities across existing and adjacent markets, while nurturing current clients to drive repeat, referral and cross-selling opportunities.

· Monitor competitor, market and sector developments to help inform future services and commercial activity.

D. General

· Work collaboratively across the wider team and participate in meetings, reviews and ongoing professional development.

· Comply with all relevant company policies, procedures and legal obligations.

· Undertake other reasonable duties within the scope of the role as required.

Personal Specification

Qualifications

· Third-level qualification in marketing, business, communications, digital media, HR, employment law, early years education or a related discipline.

Experience

· Minimum 2–3 years’ relevant experience across client service, account handling, marketing or a similar professional environment.

· Demonstrable experience managing business social media accounts and creating content for a professional audience.

· Experience acting as a frontline point of contact, managing calls, email and client enquiries.

· Experience within professional services, consultancy, legal, membership or similar organisations.

· Familiarity with the Early Learning and Care, social care or charity sectors, or a willingness to develop this knowledge.

· Experience using and maintaining a CRM or client database.

Skills & Knowledge

· Excellent written and verbal communication skills, with a professional and confident telephone manner.

· Strong organisational skills, attention to detail and the ability to manage multiple workstreams simultaneously.

· High proficiency in Microsoft Office.

· Working knowledge of GDPR/POPIA in relation to marketing.

· Experience updating website content.

· Knowledge of paid social media and/or search advertising.

Personal Attributes

· Warm, credible and professional, with a strong client-service mindset.

· A collaborative team player who is willing to learn, take feedback and support the wider team.

· Diligent, responsible and mature, with a high level of discretion when handling confidential or sensitive matters.

· Calm, professional and solution-focused when dealing with difficult clients, competing priorities or time pressure.

· Proactive, self-starting and comfortable working independently.

Additional Information:

· Fully-Remote

· Full-Time

· Salary bracket – R20 000 – R30 00 commensurate with experience

Please email your updated CV, including recent photograph, and salary expectation to cv@theremoteunicorn.com

Pay: R20 000,00 - R30 000,00 per month

Education:

• Diploma (Preferred)

Experience:

• Social media marketing: 2 years (Preferred)
• Digital marketing: 2 years (Preferred)
• Zoho: 1 year (Preferred)
• professional services - legal, HR, membership, consultancy: 1 year (Preferred)
• Charity, social work, early learning: 1 year (Preferred)

Work Location: Remote