Marketing Operations Manager | Digital Agency

About Sprout Media Lab:

Sprout Media Lab, is a digital marketing agency specializing in SEO, AI SEO (AEO/GEO), Google Ads, WordPress websites, Local SEO, content marketing, and lead generation for service-based businesses throughout North America.

Position Summary:

The Marketing Operations Manager is the operational backbone of Sprout. We're looking for someone who loves bringing order to complexity and enjoys making an entire organization run more efficiently.

This position is responsible for ensuring our marketing systems, projects, workflows, reporting, quality assurance, and client delivery processes operate efficiently and consistently.

The right person is equal parts:

• Project Manager
• Operations Manager
• Process Builder
• Team Coach
• Quality Assurance Manager

They will work directly with the CEO to improve client fulfillment execution.

Core Responsibilities:

Agency Operations & Workflow Management - Oversee the day-to-day operations of our digital marketing fulfillment team. Continuously evaluate and improve workflows, standardize processes, eliminate bottlenecks, and manage team capacity and resource allocation.

Project Management - Own and oversee our project management processes within ClickUp, ensuring projects, recurring client deliverables, priorities, assignments, and deadlines are built out, clearly organized and maintained. Monitor project progress, identify potential delays or risks, prioritize workloads, and proactively resolve issues that could impact productivity or client delivery.

Digital Marketing Production & Delivery - Coordinate the timely and accurate delivery of digital marketing services across SEO, AI SEO, GEO/AEO, PPC, WordPress website development, content marketing, Google Business Profile management, and citation building. Work closely with our specialists to ensure strategies are translated into clearly defined projects, tasks, deadlines, and deliverables.

SEO & Content Strategy Oversight - Provide strategic oversight and guidance for SEO and content initiatives, helping ensure keyword research, on-page optimization, local SEO, content development, internal linking, technical improvements, and emerging AI search strategies align with client objectives. The Marketing Operations Manager should have enough hands-on SEO and content strategy experience to evaluate work, identify opportunities, and provide meaningful direction to the SEO team.

Team Leadership & Accountability - Manage and support members of the marketing fulfillment team through regular check-ins, workload management, coaching, KPI tracking, and clear performance expectations.

Quality Assurance - Help maintain a high standard of quality across client deliverables by overseeing QA processes for websites, SEO work, reports, PPC campaigns, landing pages, content, and technical implementations. Ensure work is accurate, complete, aligned with strategy, and ready for client delivery.

Process Improvement & SOP Development - Build a more scalable and efficient agency by documenting and improving SOPs, creating repeatable templates, identifying recurring operational problems, improving automations, reducing unnecessary manual work, and implementing systems that make it easier for the team to consistently deliver great work.

Reporting & Operational Visibility - Maintain clear operational dashboards and scorecards that give leadership visibility into team utilization, capacity, productivity, project performance, and other key operational metrics. Use this information to identify trends, surface issues early, and recommend improvements.

Cross-Functional Coordination - Serve as the central point of coordination between strategy, client success, and the fulfillment team. Ensure priorities are clearly communicated, responsibilities are understood, and the appropriate team members have the information and resources needed to execute effectively.

Qualifications

3-5 years marketing operations experience in a digital marketing agency required

Project Management and advanced Clickup skills required

SEO and content strategy expertise required

Excellent verbal and written English communication skills

Entreprenuerial Operating System (EOS) familiarity a plus

Detail oriented and highly organized

Excellent problem solving skills

Employment:

Full-Time

Permanent

Remote

40 hours/week

Available to work 8:30 AM - 5:00 PM EST time zone

Benefits:

• Remote work flexibility
• Paid Holidays
• Paid Time Off
• Bonuses
• Ongoing professional development

Pay: R49 804,17 - R69 725,84 per month

Application Question(s):

• How many people have you directly managed in a digital marketing agency?
• Which digital marketing disciplines have you managed—PPC, websites, social, GBP, etc.?
• Rate your SEO knowledge from 1–10 (with 10 being the highest).
• Briefly describe your hands-on SEO and content strategy experience.
• Why are you interested in this position?
• Are you available to work 8:30 AM - 5:00 PM EST time zone?
• Approximately how many active clients does your digital marketing agency manage?
• What are your monthly salary expectations in US dollars?

Experience:

• advanced Clickup: 1 year (Preferred)
• digital marketing operations : 1 year (Required)

Work Location: Remote