Medical Office Receptionist

Location: Paarl

Hours: Tuesdays & Fridays ( Times are dependent on the number patients for the day )

Employment Type: Part-time

Start Date: January 2027

KetaMIND Clinics of South Africa specializes in infusion therapy that offers new hope to individuals living with treatment-resistant depression ,mental health conditions and chronic neuropathic pain.The team focuses on compassionate treatment in a professional clinical setting, aiming to improve the quality of life for each patient.

About the Role

We are looking for a mature , professional , well presented and compassionate part-time medical office receptionist to join our mental health clinic.

As the first point of contact for our patients, you will play an important role in creating a welcoming, respectful and confidential environment. The ideal candidate will be well organised, approachable and comfortable supporting patients who may be experiencing a range of mental health challenges.

Key Responsibilities

• Welcoming patients and creating a calm, supportive reception environment.
• Assisting with the smooth day-to-day running of the reception area.
• Managing patient records and maintaining accurate administrative information.
• Maintaining strict confidentiality and adhering to privacy and clinic policies.
• Responding appropriately to sensitive or distressed patients and escalating concerns to the appropriate clinical team when necessary.

Requirements

• Previous experience in a medical reception, healthcare administration or a similar role is preferred.
• Excellent communication and interpersonal skills.
• A warm, empathetic and non-judgemental approach.
• Strong organisational skills and attention to detail.
• Ability to remain calm and professional in sensitive situations.
• Microsoft excel & Microsoft word proficient.
• Understanding of confidentiality and the importance of protecting patient information.
• Ability to work independently while also being a supportive member of the clinical team.

Language:

• English & Afrikaans (Required)
• Speak
• Write
• Read

Experience working in mental health, psychology, psychiatry or a related healthcare setting would be an advantage.

When the clinic is established and is working 5 / 6 days a week the normal hours of operation shall be 08h00 – 17h00 on Monday to Friday and 08h00 - 13h00 on 1 Saturday a month. It is noted that, given the nature of KetaMIND’s treatment protocols, which might necessitate working on a public holiday on occasion in order to maintain a particular infusion sequence, The medical office receptionist may be asked to work on such public holidays on the terms outlined. Such public holidays shall not include major holidays such as Christmas, Easter Day, and New-Years Day.

The medical office receptionist agrees to treat the business conducted at KetaMIND Paarl in the strictest confidence, extending to complete patient confidentiality as well as respecting the proprietary nature of KetaMIND’s business model, intellectual property, and franchise system, and to not discuss or disseminate the same inappropriately. Adherence to POPIA regulations is required.

How to Apply

Please send your CV to adminpaarl@ketamind.co.za

Closing date: 30 November 2026

Only shortlisted candidates will be contacted.

Pay: R6 000,00 per month

Work Location: In person