Medical Secretary

Medical Secretary / ReceptionistELAH HEALTH – Dr Maretha Rossouw

Location: Somerset and surrounding areas, Cape Town
Employment Type: Full-time
Working Hours: Monday – Friday, 08:00 – 16:00
Salary: R9,000 – R14,000 per month, depending on experience, qualifications, skills and responsibilities

About the Position

ELAH HEALTH, a professional private medical practice under Dr Maretha Rossouw, is looking for a reliable, professional and compassionate Medical Secretary / Receptionist to join our growing practice.

The successful candidate will be the first point of contact for our patients and will play an important role in ensuring that the practice operates efficiently and that patients receive a welcoming and professional experience.

We are looking for someone who is organised, trustworthy, patient-focused and able to work independently, while maintaining a high level of professionalism and confidentiality.

Key Responsibilities

• Welcoming and assisting patients in a professional and friendly manner
• Managing the reception area and providing excellent patient service
• Answering telephone calls, WhatsApp messages and general patient enquiries
• Scheduling and managing patient appointments
• Managing the doctor's diary and ensuring appointments are accurately recorded
• Registering patients and maintaining accurate patient information
• Processing medical billing and related administrative duties
• Handling basic practice administration and record keeping
• Liaising with patients regarding appointments and administrative queries
• Maintaining patient confidentiality and complying with applicable privacy requirements
• Assisting with the smooth day-to-day running of the medical practice
• Maintaining a neat and professional reception and practice environment
• Performing light cleaning when required; regular cleaning services are provided
• Working closely with the doctor and external bureau regarding accounts and outstanding billing matters

Minimum Requirements

• Minimum 3 years' relevant experience in a medical reception, medical secretary or similar healthcare administration role
• Previous experience with medical billing will be advantageous
• Excellent verbal and written communication skills
• Strong organisational and administrative abilities
• Computer literate and comfortable learning practice management systems
• Professional telephone and patient communication skills
• High level of accuracy and attention to detail
• Ability to maintain strict patient confidentiality
• Friendly, compassionate and professional approach
• Ability to work independently and take initiative
• Reliable, punctual and well presented
• Own reliable transport is essential
• Must be based in or be able to reliably commute to Somerset and surrounding areas, Cape Town

The Ideal Candidate

We are looking for someone who genuinely enjoys working with people and understands the importance of providing patients with a warm, respectful and professional experience.

The ideal candidate will be someone who is:

• Compassionate and approachable
• Highly organised
• Responsible and dependable
• Calm under pressure
• Professional and well presented
• Detail-oriented
• A strong communicator
• Comfortable working in a small, growing medical practice
• Able to use initiative and manage multiple tasks effectively

What We Offer

• Full-time position
• Monday to Friday working hours
• Professional and supportive medical practice environment
• Opportunity to become an integral part of a growing practice
• Salary package of R9,000 – R14,000 per month, based on experience and suitability for the role

How to Apply

Interested candidates are invited to submit their CV for consideration.

celinelourens024@gmail.com

Please note: Only candidates who meet the minimum requirements and are shortlisted will be contacted.

Pay: R7 000,00 - R10 000,00 per month

Work Location: In person