Medical Underwriter : MiWayLife Parktown, Gauteng

Who are we?

MiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.

MiWayLife’s vision is to establish a world-class direct financial service business that seeks to:

• offer its clients excellent service, superior value products, and fair treatment always;
• be an employer of choice; and
• be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.

MiWayLife’s culture is values-based and is built around the pillars of Accountability, Attitude, Energy and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.

Purpose of the Role

Note this position is for a fixed term contract for 12 months.

This is a specialist position that reports directly to Operations Manager: Underwriting. The role is accountable for the assessment and execution of a compliant and effective medical underwriting function in telephonic support of mainly sales from a medical underwriting perspective, but it includes support to claims and service functions. Key responsibilities include:

Assess and execute medical underwriting to support:

• • Telephonic support for sales (main function)
    • Review of referred underwriting quotes;
    • Facilitating communication of medical declines to clients;
    • Quality Assurance
    • Client policy amendments with underwriting changes/impact (Servicing)
    • Claims process Overview of Role Responsibilities (Level 1-13)

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Underwriting Insurance Cases - Level 4 - Process Expert

Prepare new business and renewal quotations by referring to rating manuals and performing calculations in accordance with prescribed formulae to ensure that prices quoted meet the organization's commercial objectives.

Organizational Risk Management - Level 4 - Process Expert

Gather, monitor, and analyze risk data and recommend further investigation. Involves using established risk management models, systems, and protocols and working under direction.

Regulatory and Compliance Management - Level 4 - Process Expert

Carry out a wide range of compliance monitoring activities and give basic advice on compliance and regulatory requirements.

Applicant Insurance Risk Assessment - Level 4 - Process Expert

Contribute to daily operations in insurance risk assessment for a moderate number of applications, reviewing moderate amounts of risk and sensitivity.

Underwriting Automation - Level 4 - Process Expert

Help with research and analysis to support the development, validation, and improvement of automated underwriting processes and systems.

Managerial Experience

Not applicable

General Experience

• Sound experience and understanding of straightforward procedures or systems (Minimum 1 year)
• Experience in financial distribution sales and servicing, specifically in a call centre environment
• Experience in processing of new business in a life insurance
• 2-3 years medical underwriting experience
• Nursing or medical background experience Required Skills

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Underwriting Risk Assessment - Intermediate

Works at an intermediate level to use and apply knowledge of the information gathering process, in particular relating to the factors that affect the acceptance and underwriting of risks. Typically works with guidance.

Underwriting Process Principles - Intermediate

Works at an intermediate level to use underwriting processes and procedures so that new risks, alterations, renewals and/or cancellations can be processed in an accurate and timely manner. Typically works with guidance.

Underwriting Management - Intermediate

Works at an intermediate level to use the factors that affect the performance of an underwriting portfolio and how risk exposure can be monitored and controlled. Typically works with guidance.

Underwriting Process Optimization Techniques - Intermediate

Works at an intermediate level to improve underwriting processes, enhancing risk assessment accuracy, streamlining policy approvals, and ensuring regulatory compliance. Typically works with guidance.

Insurance Products and Services - Intermediate

Works at an intermediate level to use and apply the full range of insurance products and services in the market. Typically works with guidance.

Insurance Principles and Practice - Intermediate

Works at an intermediate level to use and apply the core principles of insurance. Typically works with guidance.

Education

Undergraduate Degree / Honours Tertiary Degree Diploma with 2 years related experience. Required Behavioural Competencies

Ensures Accountability Plans and Aligns Manages Complexity Optimises Work Processes Financial Acumen Decision Quality Cultivates Innovation Customer Focus Drives Results