Metering Projects Planner - IMServ

Scheduler & Operations Coordinator

Hours: 40 hours per week

Pay: R6500 per month + Bonus Opportunity!

We are looking for a highly organised and customer-focused Scheduler & Operations Coordinator to join our team, providing operational support on behalf of IMserv. This role is critical in ensuring that Field Technicians supporting IMserv are scheduled efficiently, customer expectations are met, and operational performance is continuously improved.

Working as part of a dedicated team delivering services on behalf of IMserv, you will collaborate closely with internal departments, field teams, IMserv stakeholders, and commercial customers to coordinate workloads, manage scheduling priorities, investigate aborted jobs, and drive successful resolutions. The successful candidate will be proactive, analytical, and committed to delivering exceptional customer service within a business-to-business (B2B) environment.

What will I be doing?

• Manage and optimise Field Technician schedules to maximise productivity and efficiency for work delivered on behalf of IMserv.
• Ensure work is planned and allocated effectively to meet the requirements of IMserv, commercial customers, and business objectives.
• Support internal departments and IMserv stakeholders with scheduling-related customer enquiries.
• Prioritise workloads based on customer commitments, service level agreements, and operational demands.
• Utilise multiple systems to coordinate and manage activities effectively.

Operational Support & Problem Resolution

• Investigate and understand the causes of aborted jobs.
• Take ownership of aborted jobs and drive them through to successful completion.
• Conduct root cause analysis to identify trends and implement preventative measures.
• Liaise with IMserv and internal stakeholders to obtain guidance and reduce future abort occurrences.
• Support Requests for Further Management (RFM) activities as required.
• Actively seek solutions and resolve issues in a timely and effective manner.

Customer Service & Stakeholder Management

• Build strong working relationships with colleagues, IMserv stakeholders, field teams, and commercial customers to ensure exceptional service delivery.
• Develop a clear understanding of IMserv's customer expectations and service level requirements.
• Communicate confidently with customers regarding issues, resolutions, and scheduling matters.
• Take full ownership of customer and operational issues through to resolution.

Team Contribution

• Share knowledge, skills, and best practices with colleagues.
• Contribute to continuous improvement initiatives and process enhancements.
• Support a collaborative and positive team environment.

The ideal candidate will have:

• Previous experience in scheduling, planning, customer service, or a contact centre environment.
• Experience supporting commercial business customers would be advantageous.
• Strong computer literacy with the ability to work across multiple systems.
• Good working knowledge of Microsoft Office applications, including Excel and Word.
• Excellent written and verbal communication skills.

Skills & Attributes

• Strong analytical and problem-solving abilities.
• Customer-focused with a commitment to delivering excellent service.
• Resilient and able to work effectively under pressure.
• Proactive with the ability to anticipate and resolve issues before they escalate.
• Excellent time management and organisational skills.
• Flexible and adaptable in a fast-paced environment.
• A continuous improvement mindset with a passion for finding better ways of working.
• Confident in communicating solutions and managing customer expectations.

Health, Safety & Environment

We are committed to maintaining a safe and healthy workplace. All employees are expected to:

• Follow all health, safety, and environmental procedures.
• Participate in mandatory safety training and drills.
• Report hazards, incidents, and near misses promptly.
• Maintain safe and tidy work environments.
• Support and promote a positive safety culture across the business.

Our Values

We are looking for individuals who demonstrate:

Agility – Adapting quickly to change and embracing new challenges.

Collaboration – Working effectively with colleagues, IMserv, and stakeholders to achieve shared goals.

Innovation – Seeking continuous improvement and identifying opportunities for growth.

Integrity – Acting honestly, respectfully, and professionally at all times.

Customer Focus – Understanding customer needs and delivering outstanding service.

Why Join Us?

• Opportunity to work within a dynamic and growing organisation delivering services on behalf of IMserv.
• Be part of a supportive and collaborative team.
• Ongoing learning and development opportunities.
• A role where you can make a real impact on customer satisfaction and operational performance.

Recruitment Process

Our application process is simple and streamlined, consisting of three quick stages:

• Once you submit your application, a member of our team will review your application.
• If you're shortlisted, you'll be invited to a brief telephone interview and asked to complete a literacy test.
• Successful candidates will then be invited to a face-to-face interview at our office, including a role-play exercise to demonstrate your skills in practice.

If you're an organised, proactive professional with a passion for customer service and operational excellence, and are excited by the opportunity to support IMserv and its customers, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: From R6 500,00 per month

Work Location: In person