Microsoft 365 Engineer

MAIN PURPOSE OF THE POSITION:

The Microsoft 365 Engineer is responsible for designing, planning, and delivering Microsoft 365 migration projects across customer environments. This includes tenant-to-tenant migrations, Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams migrations. The role plays a key part in supporting First Distribution's Modern Work and Security strategy by ensuring seamless migrations, minimizing business disruption, and enabling successful user adoption.

MICROSOFT 365 ENGINEER DUTIES AND RESPONSIBILITIES:

Microsoft 365 Migrations

• Plan, design, and execute end-to-end Microsoft 365 migration projects.
• Perform migration readiness assessments and develop migration strategies.
• Execute tenant-to-tenant migrations for Microsoft 365 workloads.
• Configure Microsoft 365 tenants, Entra ID (Azure AD), Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams.
• Manage Microsoft 365 licensing, storage, and identity requirements throughout migration projects.
• Validate migration outcomes and ensure data integrity.
• Provide post-migration support and issue resolution.

Technical Delivery

• Troubleshoot migration, authentication, and access-related issues.
• Utilize migration tools such as BitTitan and Quest to facilitate migration activities.
• Develop and execute migration scripts using PowerShell where applicable.
• Ensure migration activities follow Microsoft best practices and security standards.

Customer Engagement

• Engage with customers and internal stakeholders throughout the migration lifecycle.
• Provide technical guidance, recommendations, and project updates.
• Support management initiatives and user adoption activities.
• Deliver migration documentation and knowledge transfer where required.

Project Management

• Track migration progress against agreed timelines.
• Maintain accurate project documentation and reporting.
• Identify project risks and recommend mitigation strategies.
• Collaborate with project managers and technical teams to ensure successful project delivery.

KEY PERFORMANCE INDICATORS (KPI’S)

• Migration project success rate
• On-time project delivery
• Customer satisfaction
• Post-migration user adoption
• Reduction in post-migration support incidents
• Quality and accuracy of migration documentation
• Adherence to Microsoft best practices

REQUIREMENTS:

Internal training associated with competencies:

• During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

REQUIREMENTS:

• Relevant IT qualification (degree, diploma, or equivalent in Information Technology, Computer Science, or related field).
• Strong interest in Microsoft 365 and cloud technologies.
• Good understanding of:
  • Microsoft 365 (Exchange Online, SharePoint Online, OneDrive, Teams)
  • Microsoft Entra ID (Azure AD)
  • Basic identity and security concepts

Certifications (Required)

• Microsoft Certified: Microsoft 365 Certified Administrator Expert (MS-102)
• Microsoft Certified: Teams Administrator Associate (MS-700)
• Microsoft Certified: Identity and Access Administrator Associate (SC-300)

TECHNICAL SKILLS:

• Microsoft 365 Administration
• Exchange Online
• SharePoint Online
• OneDrive for Business
• Microsoft Teams
• Microsoft Entra ID (Azure AD)
• Microsoft 365 tenant administration
• Microsoft migration tools (BitTitan, Quest, or similar)
• PowerShell scripting (advantageous)
• Microsoft security and identity best practices
• Microsoft licensing and subscription management

SKILLS AND ABILITIES:

• Strong problem-solving and analytical skills
• Excellent verbal and written communication skills
• Strong customer service orientation
• Ability to work independently and within a team
• Excellent planning and organizational skills
• Strong stakeholder management
• High attention to detail
• Self-motivated with the ability to manage multiple projects simultaneously
• Ability to remain calm under pressure
• Commitment to continuous learning and professional development

ABILITY TO MEET JOB REQUIREMENTS:

• Fluent in English.
• Own reliable transport.

OFFICE REQUIREMENTS:

• Work-from-office environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed` faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role.