Microsoft certified Server Engineer (Hybrid cloud support)

We are seeking a motivated and technically capable Microsoft Certified Server Engineer to join our infrastructure and cloud services team. This role is ideal for an individual with a passion for Microsoft technologies, cloud computing, and enterprise IT support who enjoys solving technical challenges while delivering exceptional customer service.

The successful candidate will provide operational support across hybrid infrastructure environments, including Microsoft 365, Windows Server, Azure, virtualisation platforms and networking technologies. Working as part of a skilled technical team, you will assist with maintaining secure, highly available systems while supporting customers across a broad range of industries.

This is an excellent opportunity for someone who enjoys continuous learning and wants to grow their career in cloud infrastructure, cybersecurity and enterprise platforms.

Key Responsibilities

The successful candidate will be responsible for:

Infrastructure & Server Administration

• Administer Windows Server environments.
• Perform user and system administration tasks.
• Support Active Directory, Group Policy and DNS.
• Monitor server performance, capacity and system health.
• Assist with server upgrades, maintenance and patch management.
• Support virtualised environments including Hyper-V and VMware.

Hybrid Cloud & Microsoft Platform Support

• Support Microsoft Azure and hybrid cloud environments.
• Assist with Microsoft 365 administration including Exchange Online, Teams, SharePoint and Entra ID.
• Manage user provisioning, permissions and access control.
• Support backup, disaster recovery and business continuity solutions.
• Assist with cloud migrations and infrastructure projects.

Technical Support

• Troubleshoot hardware, software and infrastructure issues.
• Investigate incidents and perform root cause analysis.
• Log, manage and resolve support tickets within agreed service levels.
• Escalate complex technical issues to senior engineers where appropriate.
• Provide remote and onsite technical support to customers.

Network & Security Support

• Provide basic network troubleshooting.
• Support switches, firewalls, VPNs and wireless infrastructure.
• Assist with endpoint security, antivirus and Microsoft Defender solutions.
• Support identity management, MFA and conditional access policies.
• Follow security best practices and assist with compliance activities.

Monitoring & Documentation

• Monitor infrastructure using enterprise monitoring platforms.
• Maintain accurate technical documentation.
• Record changes using change management procedures.
• Produce reports relating to system performance and incidents.

Minimum Requirements

Microsoft certification (required), such as:

• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• Microsoft 365 Administrator Associate
• Equivalent Microsoft infrastructure certification
• Relevant Diploma or Degree in Information Technology will be advantageous.

Experience

• Minimum 3 years' experience supporting Microsoft server environments.
• Experience supporting hybrid cloud infrastructure.
• Experience working within an MSP or enterprise IT environment will be advantageous.

Technical Skills

Knowledge of the following technologies is desirable:

• Windows Server
• Microsoft Azure
• Microsoft 365 Administration
• Entra ID (Azure Active Directory)
• Active Directory
• Group Policy
• DNS
• DHCP
• Hyper-V and/or VMware
• Microsoft Exchange Online
• Microsoft Teams
• SharePoint Online
• Intune
• PowerShell (basic administration)
• Backup and disaster recovery solutions
• Microsoft Defender
• Networking fundamentals (TCP/IP, VLANs, VPNs, routing and switching)
• Basic firewall administration

Personal Attributes

The ideal candidate will:

• Be curious and eager to continuously learn.
• Demonstrate strong analytical and problem-solving skills.
• Be dependable, responsible and accountable.
• Communicate effectively with both technical and non-technical users.
• Work well independently and within a collaborative team.
• Remain calm under pressure.
• Be customer-focused with excellent interpersonal skills.
• Be organised with strong attention to detail.
• Show initiative and a proactive approach to problem solving.
• Be adaptable within a fast-paced operational environment where system availability and rapid incident resolution are critical.

What We Offer

• Exposure to leading Microsoft cloud technologies.
• Opportunities to work on exciting hybrid cloud projects.
• Ongoing technical training and certification support.
• Career progression within a growing Microsoft Cloud Solutions Provider.
• Collaborative and supportive working environment.
• Exposure to enterprise customers across multiple industries

Pay: R25 000,00 - R35 000,00 per month

Work Location: Hybrid remote in Umhlanga, KwaZulu-Natal