Mobile Phone Repair Technician

**The position is temporary for 6 months**

About Us

bolttech is a fast-growing global insurtech with a mission to build the world’s leading, technology-enabled ecosystem for protection and insurance. Our vision is to connect people with more ways to protect the things they value.

Launched in 2020 in Singapore, bolttech’s 1,600+ team serve customers in 35+ markets across Asia, Europe, North America, and Africa. With international licenses, an extensive partner network, and leading-edge technology and product innovation capabilities, our ecosystem brings together insurers and distributors to make it easier for customers to get the right protection at the point of need.

In this position you will:

Manage the daily repair operations for the ASUS repair line, including overseeing spare parts usage and inventory reporting, performing troubleshooting, system installations, updates, and software configurations, and maintaining accurate repair records and job cards in CRM systems.

You will be responsible for:

• Ensuring turnaround times meet customer expectations
• Managing repair return rates and quality outcomes
• Overseeing daily productivity and output volume
• Ensuring compliance with OEM standards
• Maintaining accuracy in parts usage and reporting

For you to be successful:

…we expect you to demonstrate the following key competencies:

Impactful

• Deliver high-quality repairs with a focus on efficiency, accuracy, and meeting turnaround time targets
• Apply strong troubleshooting and diagnostic skills to resolve issues effectively and minimize repeat repairs

Customer Focus

• Ensure repairs meet customer expectations and quality standards
• Maintain attention to detail to reduce return rates and improve overall customer satisfaction

Literacy – Digital, Tech & Data

• Demonstrate strong hardware and software troubleshooting capabilities
• Work confidently with OEM repair systems, diagnostic tools, and CRM platforms
• Accurately document repairs, parts usage, and service records in digital systems

You will require the following qualifications and skills

• Technical certification in IT/Electronics/Computer Repair
• Previous laptop repair experience
• OEM accreditation preferred

Diversity and Inclusion

At bolttech, we are diverse and inclusive. We value each person's unique skills, background, and identity. We never discriminate on cultural background, religion, sex, gender, gender identity or expression, sexual orientation, age, disability, veteran status, genetic information, marital or family status or any legally protected status. Everyone belongs. And because everyone’s different, we’re also flexible in the ways we work, so each person can bring their best efforts every day.

Work Location: In person