Monitoring Center Agent
Federal Group
Gauteng
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
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Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
Job description
Federal Group is seeking a reliable, disciplined and alert Monitoring Centre Agent to oversee and respond to security alerts, incidents and client communication from our control room.
LOCATION
Centurion, Gauteng
STARTING DATE
As soon as possible
SHIFT WORK
Required
MINIMUM REQUIREMENTS
- Previous monitoring centre or control room experience will be advantageous
- Strong communication and telephone etiquette
- Computer literacy
- Ability to work shifts, weekends and public holidays
- Good observation and incident reporting skills
- Ability to remain calm under pressure
- Grade 12 qualification
- South African ID
- No criminal record
- Reliable transport will be advantageous
KEY RESPONSIBILITIES
- Monitor CCTV systems and alarm signals
- Receive and process incidents and emergency calls
- Dispatch security response or relevant personnel when required
- Keep accurate occurrence books and incident reports
- Escalate incidents to management and clients promptly
- Maintain professional communication with clients and security staff
- Record all events accurately and timeously
- Ensure all monitoring procedures are followed at all times
TO APPLY
Send your CV, certified ID and relevant qualifications to:
HR@federalgroup.co.za
Subject line: MONITORING CENTRE AGENT APPLICATION
Only shortlisted applicants will be contacted. Applicants who do not meet the minimum requirements will not be considered.
PROFESSIONALISM DISCIPLINE PROTECTION
Pay: R6 600,00 - R13 000,00 per month
Work Location: In person
Found on Indeed · Posted 1 months ago · Last checked 1 months ago
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This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
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Found on Indeed · Posted 1 months ago