Network Field Engineer
Decofurn
Cape Town, Western Cape
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Field Engineer – Cape Town
Location:
Cape Town (Office based with regular travel to client sites)
About Us
Kibo Technical is a managed IT services and cloud solutions provider supporting businesses across South Africa. We deliver IT support, Microsoft 365 solutions, cloud services, networking, cybersecurity, and infrastructure management to a diverse client base.
We are looking for a hands-on Field Engineer who enjoys solving technical problems, working directly with clients, and taking ownership of issues through to resolution.
This role is ideal for a technically strong engineer who enjoys a mix of onsite work, project implementation, and client support within a fast-paced MSP environment.
Key Responsibilities
- Provide onsite and remote support to business clients.
- Install, configure, and maintain desktop, server, networking, and cloud environments.
- Support Microsoft 365, Entra ID, Intune, Azure, and hybrid infrastructure.
- Troubleshoot complex technical issues and deliver timely resolutions.
- Perform client site visits, upgrades, deployments, and project work.
- Maintain accurate documentation, asset records, and ticket updates.
- Assist with networking, cabling, wireless, firewall, and infrastructure implementations.
- Ensure adherence to cybersecurity and operational best practices.
- Take ownership of tickets, projects, and client outcomes.
- Deliver exceptional customer service and represent the business professionally.
Requirements
Essential
- 3–5 years' technical support experience.
- MSP, ISP, or multi-client support experience.
- Microsoft 365 administration experience.
- Windows Server and Active Directory experience.
- Networking troubleshooting knowledge.
- Strong customer-facing communication skills.
- Valid driver's licence.
- Own reliable transport.
Advantageous
- Microsoft certifications (MS-900, AZ-900, MD-102, AZ-104).
- Experience with ConnectWise, N-able, Huntress, SentinelOne, or similar platforms.
- Firewall and cybersecurity experience.
- Microsoft Intune and Azure administration experience.
What We're Looking For
We're looking for someone who:
- Takes ownership and accountability.
- Enjoys working independently while being part of a team.
- Can adapt quickly in a fast-paced MSP environment.
- Communicates professionally with clients and colleagues.
- Is naturally proactive and solution focused.
- Takes pride in delivering excellent customer service.
- Wants to continually learn and develop technically.
Why Join Kibo Technical?
- Exposure to a wide range of technologies and client environments.
- Opportunity to grow within a rapidly expanding MSP.
- Hands-on technical role with variety and autonomy.
- Supportive team culture focused on accountability, development, and continuous improvement.
- Clear performance framework and career growth opportunities.
To apply, please submit your CV along with a brief summary of your technical experience and certifications.
Pay: Up to R25 000,00 per month
Work Location: In person
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Cape Town?
Many customer service roles in Cape Town are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
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Found on Indeed · Posted Yesterday