Network MS Engineer L1

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Networking Managed Services Engineer (L1) at NTT DATA, youll step into an entry-level role where your primary focus will be providing managed services to ensure our clients IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.

Youll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether its providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality.

Youll also identify opportunities for optimization, whether its reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring were always ahead of the curve.

Throughout your journey with us, youll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. Youll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.

Key Roles and Responsibilities

• Identify problems and errors prior to or when they occur
• Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
• Investigate first line incidents assigned and identify the root cause of incidents and problems
• Report and escalate issues to 3rd party vendors
• Fulfil approved requests following agreed procedures
• Provide telephonic or chat support to clients when required
• Follow the required handover procedures for shift changes to ensure service continuity
• Report and escalate incidents where necessary
• Ensure the efficient and comprehensive resolutions of incidents and requests
• Proactively identify opportunities for work optimisation
• Update existing knowledge articles or create new ones
• Identify opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities.

Knowledge, Skills and Attributes

• Demonstrate excellent attention to detail
• Demonstrate good written and verbal communication skills
• Ability to plan activities well in advance, and considers possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurised environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Academic Qualifications

• Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Experience

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2–4 year’s work experience

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At least 2 years’ experience in administering and troubleshooting network infrastructure devices

 

What will make you a good fit for the role?

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Up to date and relevant ITIL certification (Foundation Level)

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CCNA

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CCNP Advantageous

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Cisco IOS

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Wireless Knowledge

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SDWAN experience advantageous.

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Routing

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LAN – WAN

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Experience with Networking

Workplace type: On-site Working

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in RD.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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