Network Operations Engineer (CCNA and ITIL)

Programme context.

Luphindi Business Solutions is recruiting suitably qualified ICT professionals for a confidential, large-scale enterprise infrastructure and SD-WAN programme for their Client. The programme will be delivered over five years, with main delivery hubs in Johannesburg and Durban and implementation work across South Africa. The target technology environment includes Cisco and Fortinet networking and secure SD-WAN solutions. Regular national travel is an essential requirement for deployment-related roles.

Role purpose

Provide operational monitoring, incident response, troubleshooting and service stabilisation for the deployed Cisco and Fortinet network environment.

Key responsibilities

· Monitor network availability, performance, capacity, events and security-related alerts.

· Manage incidents, service requests, escalations and technical problem investigations.

· Support Cisco routing and switching, FortiGate and SD-WAN operational troubleshooting.

· Coordinate with carriers, field engineers, security teams and vendors to restore service.

· Perform configuration checks, log analysis, health checks and trend analysis.

· Maintain incident records, root-cause evidence, operational procedures and known-error information.

· Support service transition, early-life support and handover from deployment teams.

· Contribute to availability, SLA and operational performance reporting.

Minimum requirements

Qualification: Relevant IT or network engineering diploma.

Mandatory certifications: Current CCNA and ITIL certifications are mandatory.

Experience: At least five years' network operations, monitoring and incident-management experience.

Core technical competencies: Network monitoring; incident management; Cisco routing and switching; FortiGate; SD-WAN operations; troubleshooting; log analysis; service transition; ITIL processes.

Behavioural competencies

· Strong leadership and/or personal accountability appropriate to the seniority of the role.

· Clear written and verbal communication, with a high standard of technical and project documentation.

· Customer focus, professionalism and the ability to work effectively in multidisciplinary teams.

· Structured problem solving, sound judgement and timely escalation of risks and blockers.

· Ability to work under deployment pressure while maintaining quality, safety and governance standards.

Minimum candidate submission requirements

· A detailed and current CV showing complete project history, dates, responsibilities, project scale and technologies used.

· Copies of all relevant academic qualifications and professional certifications.

· Current availability and notice period, with confirmation of ability to commence on or around 1 November 2026.

· Current and expected remuneration, stated as gross monthly CTC.

· Confirmation of willingness to travel nationally for recurring assignments.

· Current city of residence and confirmation of preferred base: Johannesburg or Durban.

· Confirmation that the candidate is willing to accept a fixed-term contract and undergo qualification, certification, reference and background verification.

Application and important notices

· Apply through the relevant Indeed vacancy and attach all required supporting documents.

· Incomplete applications or CVs that do not clearly evidence mandatory experience and certifications may not be shortlisted.

· The appointment is subject to final programme confirmation, client approval, successful verification and completion of contracting requirements.

· By applying, candidates consent to the processing of their personal information for recruitment, verification and placement purposes.

· Luphindi Business Solutions reserves the right not to make an appointment.

Pay: R40 000,00 - R55 000,00 per month

Work Location: In person