New Business Administrator

Location: Foreshore, Cape Town
Hours: Full-time | UK working hours
Work arrangement: Office-based only (no remote or hybrid)

About GOTO Group

GOTO Group is looking for a detail-oriented New Business Administrator to join our growing team in Cape Town.

This role is ideal for someone who enjoys structured administrative work, has excellent attention to detail and takes pride in getting things right the first time. You'll be responsible for processing new instructions, maintaining accurate records and supporting the smooth onboarding of new clients.

If you're organised, enjoy working in a fast-paced environment and can manage multiple tasks without compromising accuracy, we'd like to hear from you.

The Role

As a New Business Administrator, you'll play an important role in ensuring new business is processed accurately and efficiently. You'll manage incoming enquiries, update CRM records, prepare documentation and work closely with internal teams to ensure each case is ready to move forward.

Success in this role comes from staying organised, following processes and maintaining a high level of accuracy.

Key Responsibilities

• Process new business requests and update CRM records.
• Capture and maintain accurate client and case information.
• Review information for completeness and follow up on missing details.
• Prepare and send onboarding documentation.
• Allocate work in line with internal processes.
• Update internal systems and shared inboxes.
• Work closely with sales and operational teams to ensure a smooth handover.
• Resolve routine queries and escalate more complex issues when necessary.
• Maintain high standards of accuracy and data quality.

What We're Looking For

You'll be someone who enjoys administration and works well in a structured environment.

Ideally, you'll have:

• Previous administration experience.
• Excellent attention to detail.
• Strong organisational and time management skills.
• The ability to manage multiple priorities.
• Good computer literacy and experience using CRM systems.
• Strong written and verbal English.
• A proactive approach to problem-solving.
• The ability to work independently as well as part of a team.

Experience in property, legal or financial services would be beneficial but isn't essential.

What We Offer

• Competitive salary.
• Ongoing training and support.
• Career development opportunities.
• A collaborative and supportive team environment.
• Modern offices in Foreshore, Cape Town.

Working Hours

This position is based in our Foreshore, Cape Town office and follows UK business hours.

This is a fully office-based role. We do not offer remote or hybrid working for this position.

Pay: R13 500,00 - R17 000,00 per month

Application Question(s):

• Do you have at least 2 years' experience in an administrative role?
• Are you confident working with data and maintaining accurate records?
• Do you have excellent written and spoken English?
• Are you able to work full-time from our Foreshore, Cape Town office?

Work Location: In person