Night Auditor

Job Advert Summary

As a Night Auditor, you will be responsible for ensuring smooth front desk and accounting operations during overnight hours while delivering exceptional customer service. Your duties include assisting guests with late-night requests, processing check-ins and reservations, balancing financial records, and acting as the primary liaison between guests and the hotel throughout the night.

Minimum Requirements

• Strong verbal and written communication skills.
• Professional, well-spoken, and presentable demeanor.
• Fluency in English (both written and spoken).
• Proficiency in OPERA
• Solid mathematical and analytical skills.
• Customer service-oriented mindset with excellent interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work independently and make sound decisions under pressure.
• Proficiency in Microsoft Excel and Word.

Duties and Responsibilities

Guest Services & Front Desk Operations

• Welcome and assist guests with check-in and check-out procedures.
• Provide guests with necessary information to enhance their stay.
• Handle late-night reservations, last-minute bookings, and walk-ins.
• Respond to guest inquiries, requests, and complaints professionally and efficiently.
• Answer phone calls and manage reservations.
• Schedule wake-up calls and coordinate next-day reservations.

Financial & Audit Duties

• Maintain accurate financial records and perform nightly audits.
• Verify and reconcile daily transactions, invoices, and room charges.
• Process guest bills, refunds, and reservation adjustments.
• Ensure all accounts are balanced and properly documented.
• Prepare financial and operational reports for management review.
• Complete End of Day (EOD) procedures and ensure all system functions run successfully.
• Balance cash drawers and log receipts accurately.

Administrative & Security Support

• Prepare and distribute employee checks as needed.
• Monitor hotel security by assisting the security team with property patrols
• Summarize nightly operations and highlight any follow-up tasks for management.
• Verify that all EOD tasks have been completed by other departments.