Night Manager

WE ARE HIRING

POSITION Night Auditor

DEPARTMENT Front Office

REPORTS TO Front Office Manager

PRIMARY OBJECTIVE OF POSITION

Supervises and co-ordinates the Night shift activities at Front Office, acting as a liaison between guests and management in order to provide efficient, prompt, courteous, trouble free and proactive service to customers in absence of departmental managers and limited staff during the night, in line with the hotel’s guidelines, and Blaauwberg Beach Hotel corporate guidelines and service concepts.

TASKS, DUTIES AND RESPONSIBILITIES

PROVIDE SERVICE AND SECURITY TO GUESTS DURING NIGHT

· Is the most senior person in the hotel on the shift.

· Achieves customer satisfaction and rooms revenue goals by supervising Front Office employees during the Night shift.

· Is proficient in all Front Office procedures

· Utilizes supervisory skills and motivation to maximize employee productivity and satisfaction.

· Recommendations to Front Office Manager on how to improve guest service and efficiency in Front Office Operations.

· Compiles Revenue Report and ensure it is e-mailed to all relevant parties

· Ensure Night Audit is run correctly and report any discrepancies to the FOM and the Financial Controller

· Ensure House accounts are checked and balances and sends reports to all relevant parties

· Supervises and participates in prompt and courteous check-in, check-out and servicing of guest during the night.

· Records in the log book any incidents occurred in the hotel and follows up with the department concerned.

· Knows current rooms’ availability and is familiar with future availability.

· Keeps effective key control in all areas

· Ensure that guest mail and messages are delivered promptly

· Controls room rates and bring rate changes to the attention of the Front Office Manager.

· Runs a credit check report, and analyses it for possible doubtful accounts

· Checks that discounts, billing instructions, and credit policies are followed, and acts when needed.

· Make sure night staff utilize yield management to maximize room revenue

· Checks daily arrival list and informs Front Office Manager, if hold is sold out

· Inform FOM on VIP guests and returning guests, and follows up on VIP list and room blocks

· In the absence of Departmental Heads, acts and follows up with the applicable department Head

· Make decisions regarding staff transport issues.

· Investigates all walkouts and completes relevant forms

· Deals with incoming faxes after hours

· Completes all forms in case of accident or theft in the hotel during the night shift

· Stays current with developments in the hotel by reviewing the communication logbook each shift; updates logbook for next shift

· Completes shift closing accurately by getting appropriate approval signatures and authorization codes

· Adheres to hotel policies regarding the use of cash banks

· Communicate effectively with customers, colleagues, and supervisors

· Demonstrates teamwork by co-operating and assisting colleagues as needed

To apply for the position, please forward a motivational letter and updated CV to taahirj@blaauwbergbeachhotel.co.za

Closing date: 28th August 2026

• Please note that only successful candidates will be contacted. Should you not hear from us within 5 days – please consider your application unsuccessful

Pay: R15 000,00 - R20 000,00 per month

Ability to commute/relocate:

• Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Opera cloud or Opera V5
• Comfortable working independently

Experience:

• Night manager, Night Auditor, Front Office Supervisor: 1 year (Preferred)

License/Certification:

• Code 8 License (Preferred)

Work Location: In person