Oncology Service Agent - Talent Pool

Oncology Service Agent - Sandton | Talent Pool About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Care Discovery Care, a subsidiary of Discovery Health, comprises of several specialized clinical areas with segmented teams. The Chronic and PMB Management team handles the processing of Chronic and Prescribed Minimum Benefit requests and manages escalated clinical queries. The HIV/Oncology and In-Hospital Case Management teams review clinical cases specific to their areas of expertise. The High Touch team provides hands-on services and resolves escalated queries for sensitive cases. Additionally, the Hospital Benefit Specialists, as part of field force, are responsible for real-time risk management and the Care Coordination Services manages the Managed Care programs.

Key Purpose Dealing with all benefit and claims queries related to Oncology.

Key Outputs The successful applicant will be responsible for but not limited to the following job functions:

• Taking calls and dealing with Oncology queries from Members & Service providers;
• Dealing with queries from franchises, brokers & the public;
• Dealing with all queries through to resolution;
• Admin functions;
• Policy changes to the product;
• Working on Discovery Systems;
• Assisting with escalated queries from brokers and franchises.

Competencies The successful candidate must demonstrate the following competencies:

Role Specific Behaviours ☒Ensures accountability.

☒Action oriented

☒Manages ambiguity.

☐Attracts top talent.

☒Business insight

☒Collaborates

☒Communicates effectively.

☒Manages complexity.

☒Manages conflict.

☒Courage

☒Customer focus

☒Decision quality

☐Develops talent

☐Values differences

☐Directs work.

☐Drives engagement

☐Financial acumen

☐Global perspective

☒Cultivates innovation.

☒Interpersonal savvy

☒Builds networks.

☒Nimble learning

☒Organizational savvy

☒Persuades

☒Plans and aligns.

☒Being resilient

☒Resourcefulness

☐Drives results

☒Demonstrates self-awareness.

☒Self-development

☒Situational adaptability

☐Balances stakeholders

☐Strategic mindset

☐Builds effective teams.

☐Tech savvy

☐Instils trust.

☐Drives vision and purpose

☐Optimizes work processes

Education And Experience The following requirements are essential:

• Matric with Mathematics or Accounting minimum of 50% and above.
• Having a achieved a minimum of 50% in English in Matric
• MS Office and PC literate;
• Excellent verbal and written communication skills;
• Excellent administration skills;
• 12 months or more call centre experience

Advantageous

• The Business Writing Skill

The following are advantageous (Internal Applicants)

• Previous Chronic and HIV call centre experience
• Atleast 6 months Discovery Health Call centre experience
• Discovery Health system & product knowledge
• 3 to 6 months consistent on/above par performance in current role.

Personal Attributes or Competency Profile The Discovery Person

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.