Online Merchant - Jewellery (6 Months Maternity Cover)

The Foschini Group

Other, Western Cape

Salary not listedContract · Posted Today

Job description (preview)

Responsibilities Lead, coach, and develop a team of agents through ongoing feedback, 1:1s, and performance support. Monitor and manage daily performance against KPIs, quality standards, and service levels. Oversee real-time operations including queue management, schedule adherence, and escalations. Conduct quality reviews, ensure compliance with policies, and drive consistent service excellence. Communicate updates, processes, and performance insights clearly to the team and stakeholders. Ident…

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Found on Adzuna · Posted Today