Online Payment Processing Agent

The Online Payment Processing Agent for SunBet will be responsible for reviewing withdrawals and evaluating player activity to identify suspicious activity; verifying proof of payments received from customers; crediting customers' online accounts accordingly; as well as following up on outstanding FICA documents with the aim of ensuring compliance to regulations and standards

Qualifications

• Diploma in Auditing or Risk Management

Experience

• Minimum 3 years’ experience in a regulatory environment

Skills & Knowledge

• Analysing
• Collecting Information (listening; asking questions)
• Clerical Administrative functions
• Checking (accuracy in the handling and recording of transactions)
• Following Instructions
• Investigating & Understanding
• Managing Customer & Stakeholder relationships
• Emotional Maturity
• Knowledge of Legislation and Regulations around the sports betting industry
• Online sports betting Processes and Products
• FIC (anti-money laundering) principles and application
• Protection of Personal Information principles and application
• Anti-bribery and Corruption principles and application
• Consumer Protection Act
• Audit protocols

Key Performance Areas

• Perform KYC verification on all clients to verify client ID document and proof of residence and ensure compliance with all regulatory requirements; ensuring any discrepancies are resolved with clients timeously or escalate any suspicious clients to senior agents for further investigation
• Investigate failed deposits timeously and where relevant process these deposits through BOP and Stratech
• Escalate unidentified failed Ivery deposits to credit card division, and voucher service providers for further verification
• Monitors clients’ accounts at an operational level to proactively detect possible fraudulent activity, ensuring any issues are reported for further investigation
• Process client withdrawals
• Participate in reporting cases to FIC
• Respond to and resolve first level queries with clients
• Develop and maintain sound working relationships with relevant departments
• Interact with clients and provide professional service standards and solutions
• Keeps abreast of trends and business practices in the fraud environment

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

POPI Statement

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful*.*