Onsite and Field Services IT Support Technician - Durban

We are seeking a detail-oriented, proactive, and highly organized IT Technician to join our growing team. In this role, you will play a key part in supporting and maintaining our customers IT infrastructures, troubleshooting technical issues, updating systems, and providing hands-on support to end users. The ideal candidate will be customer-focused, technically skilled, and able to work effectively in a fast-paced environment..

Key Responsibilities

• Provide technical support and troubleshooting for hardware, software, network, and cloud-based systems.
• Install, configure, maintain, and upgrade IT equipment and software.
• Monitor and update systems to ensure optimal performance and security.
• Assist users with technical issues both remotely and onsite.
• Document incidents, resolutions, and technical procedures.
• Escalate complex issues where necessary and ensure timely resolution.
• Maintain a high level of customer service and professionalism.

Requirements

• Strong personality with excellent organizational skills and attention to detail.
• Professional, courteous, and customer-focused approach.
• Excellent verbal, written, and reporting communication skills.
• Strong telephone etiquette and communication skills.
• Ability to troubleshoot and resolve multiple technical issues efficiently.
• Ability to multitask, prioritize workloads, and manage time effectively.
• Comfortable working in a diverse, collaborative, and fast-paced environment.
• Goal-oriented and able to work effectively as part of a team.
• Physically able to stand, bend, squat, and lift IT equipment when required.

Education

• Matric / Grade 12 (High School Certification).

Certifications

• CompTIA A+ and CompTIA Network+ certification preferred.
• Equivalent IT certifications such as Microsoft certifications will be considered.
• Cloud certifications relating to Microsoft 365 and Azure will be advantageous.

Experience

• Previous experience in a Helpdesk, Desktop Support, IT Support, or Technical Support role.
• Experience supporting Microsoft 365 and Azure environments.
• Experience troubleshooting PCs, laptops, printers, and networking equipment.
• Experience with online helpdesk or CRM systems.

Advantageous Skills and Experience

• Windows Server installation, configuration, administration, and support (Server 2012, 2016, 2019, and later).
• Experience with Active Directory, Group Policy, DNS, and DHCP.
• Hyper-V and VMware installation, configuration, and management.
• Network administration and server support experience.
• Microsoft Office proficiency (relevant certifications advantageous).
• Additional cloud platform experience (AWS, Azure, etc.).
• Project coordination or office administration experience.

Job Types: Full-time, Permanent

Application Question(s):

• Do you have your own reliable vehicle? (Required)

Education:

• Diploma (Required)

License/Certification:

• Drivers Licence (Required)

Location:

• Durban, KwaZulu-Natal (Required)

Work Location: In person