Operation Agent - Air OPS

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.

Job Title: Operations Agent - Air Operations

**RCS Grade:**P

Reporting To:Duty OperationsSupervisor

Location: JNB Gateway

Role Context:

Responsible for efficiently clearing inbound and outbound WPX shipments and international documents.

Key Responsibilities:

• Process and shelve inventory accurately, ensuring export documentation for WPX is prepared correctly for smooth network movement.
• Clear inbound material within 45 minutes of aircraft arrival and verify collected cargo against pre‑alerts, sending upliftment details to destinations.
• Label and shelve high/low‑value shipments, update SIS, and perform daily store and inventory checks to maintain accuracy.
• Monitor bonded shipments, ensuring items older than 14 days are moved to the state warehouse and reported.
• Coordinate multi‑shelf shipments, provide store‑check feedback, and ensure timely dispatch of labelled cargo according to destination codes.
• Process, scan, and route shipments (international, WPX, NCY, COY) with correct destination codes, ensuring upliftment and CIA requirements are met.
• Lodge materials with airlines or road haulers, follow up on upliftment, and attach accurate release documents and invoices.
• Verify shipment piece counts, ensure correct documentation is drawn, and process RIB shipments using correct MWP codes with AWB references in comments.
• Conduct daily bond reconciliations, resolve inventory discrepancies, and ensure paperwork and bagging accuracy.
• Ensure prompt shelving and scanning of Bond shipments, including grouping multiple‑piece shipments and prioritising CSIB‑cleared items.
• Perform re‑weighing for OB DOX/WPX shipments and capture manual volumetrics for oversized pieces.
• Comply with all Global SOP, security protocols, and Part 108 requirements.
• Report damaged, open, or torn shipments and ensure they are documented and sorted to DHL standards.
• Prepare accurate AWBs and breakdowns for airlines, ensuring correct weights, dimensions, and timely drawing of parcel documents for Imports.
• Validate missing documents via GIA, move pre‑cleared shipments promptly, and update DCVS for diversions.
• Complete bond reconciliation and GSOP‑compliant departure reporting and ensure timecard completion.
• Coordinate inbound flight offloading and outbound cargo loading, ensuring compliance with customs procedures and GSOP standards.
• Load cages, bags, ULDs/PMCs with correct tags, ensure seals are managed with Security, remove outdated markings, and comply with weight limits (20kg bags / 50kg heavyweight section).
• Screen goods before lodgement and support safe loading/offloading of vehicles.
• Assist with operational and administrative tasks outside core duties to support business needs.

Minimum Requirements:

• Matric
• Forklift Drivers Licence (as required)
• Valid driver’s licence and PDP (2 years)
• PC Literacy.
• Dangerous Goods Regulations Certificate Category E and DG Load and CAA Part 108 Security cargo awareness (advantageous)
• Previous courier / airfreight experience (advantageous)
• Experience / knowledge of DHL systems (ECIS, SHERLOC, OCNT, CSV, HMS and CALMS)
• Knowledge of customs procedures

Why Join DHL?

At DHL Express, you'll become part of a global organisation recognised as one of the world's best employers. We offer an inclusive workplace where innovation, collaboration, and continuous development are encouraged. You'll have the opportunity to grow your career while making a meaningful impact on our customers and business.

If you are passionate about delivering exceptional customer experiences and want to build your career with the world's leading international express logistics company, we'd love to hear from you.