OPERATIONAL INTELLIGENCE MANAGER I

Key Responsibilities and Deliverables:

Process and Systems Design and Implementation

• Identify, design and implement effective processes and systems within operations, technology and informatics, aligned to a BU and
• Group Strategy
• Review current processes and systems to understand business information and how systems integrate
• Liaise with stakeholders to establish and address needs to develop outputs
• Manage and approve system project-specific to ensure quality and data integrity
• Plan, design and implement new processes and systems in line with client and business approved needs
• Facilitate and/or manage the implementation of processes and systems
• Monitor and maintain processes and systems to ensure efficiency and sustainability
• Manage SLA requirements
• Set up training materials and conduct and record all training on new systems
• Audit processes and systems to ensure business needs are met
• Suggest and plan for systems and processes enhancements
• Represent and effect on behalf of Business Unit at Smollan Group Projects and Clients
• Define a BU/ Group OI strategy (short term)

Systems Reporting

• • Compile systems reporting and carry out relevant analysis to facilitate strategic growth & insights differentiation
• Draw and develop Standard and Adhoc Reports
• Align reports to objectives of the business (Business Unit, Client, Smollan)
• Maintain effective and efficient Smollan and BU/ Group systems, processes and procedures and facilitate improvements/enhancements
• Audit systems to ensure compliance and identify enhancements

Provision of Insights

• Integrate Operational/Client/Customer information into insights
• Facilitate alignment of business unit/Group strategy with client/customer strategy
• Analyse operational intelligence to ensure accuracy and provide meaning and trends
• Generate and analyse reports and provide feedback on reporting when necessary
• Explore and identify new business opportunities and make recommendations for action

Operational Excellence and Customer Satisfaction

• Understand the expectations of stakeholders
• Monitor and measurement of operational activities
• Engage with operational team to facilitate and support achievement of excellence
• Measurement of key outputs of business unit and facilitate management
• Analyse audit reports to identify gaps, identifying enhancements and maintain error tracking and compliance reports
• Ensure the integrity of data
• Present an analysis of data to clients and business to provide business update
• Maintain SLA requirements as per client needs and supplies
• Support and liaise with Operations with regards to relevant business systems
• Identify bottleneck and workload impacts to ensure efficiency and make solutions/suggests
• Identify projects to streamline areas to improve
• Ensure effective asset recording and facilitate asset-related processes as determined by business unit needs
• Optimise and ensure service methodology efficiency of deployment of people

Business Growth and Sustainability

• Optimise new business opportunities
• Optimise the use of technology for the business
• Continuously assess risks and implement measures to mitigate these
• Identify industry trends and best practices to ensure that proactive measures are taken to remain competitive and relevant within the industry
• Integrate best practices

Budget Management

• Draft annual budget using previous business unit financial performance information
• Submit budget to Business Unit/ Group Manager for review and sign off
• Analyse monthly departmental budgeting and accounting reports and identify and mitigate variances
• Take appropriate action to ensure adherence to expense budgets
• Prepare and compile budget reports
• Proactively seek to identify and manage risk

Stakeholder Management

• Ensure delivery to senior management

• Oversee supplier relationship management

• Actively build, maintain and grow strong relationships with relevant stakeholders

• Build and maintain customer relationships

• Manage client expectations and manage effective flow of information

• Minimum Qualifications: Diploma or Degree/NQF level 7 in Information systems or Business Intelligence

• Minimum Experience: 6-8 years’ experience in FMCG within a systems, analytical

• environment, and 3 years business and project management experience

• Knowledge, Skills & Abilities: Computer literacy – MS office suite (required level dependent on business unit need)

• Critical thinking

• Leadership skills

• Business analysis skills

• Creativity & innovation

• Teamwork & collaboration

• Organisational awareness

• Category brand

• Business intelligence knowledge

• Software knowledge

• Communication skills (verbal & written)

• Project management skills