Operations Administrator (Cleaning Services)

Job Details

Division: Excellerate Services

Business Unit: Cleaning Services / Operations

Location: KwaZulu-Natal

Who we are

Excellerate Services is an integrated facilities (soft services) provider with a presence across Africa, The Middle East and the UK. Our core purpose is to add measurable value to our clients.

We do this by creating environments where people can thrive.

This means that their properties are secure, staff and visitors are safe, buildings are clean, hygienic and pest free, gardens are well maintained, parking effortless and the occupier experience is enhanced with indoor plantscaping and innovative food service offerings.

Why choose us

Our Vision is to be Africa's leading trusted provider of fully integrated, self‑performing property related solutions and services, driven by quality, excellence and forward thinking.

Our Story: Established in 1978, Excellerate Services has grown into one of the most respected soft services businesses globally. We focus on the effective integration of people, processes and technology as a key enabler of operational excellence. By joining us, you become part of a team that utilizes innovative technology and robust business processes—underpinned by an ISO 9001 quality system—to achieve higher service levels and measurable outcomes. We offer a dynamic, innovative environment where service delivery is moved forward through analysis, digital tools, and a commitment to results.

Why Join Us

At Excellerate Services, you will be part of a dynamic and forward-thinking organization committed to innovation, excellence, and continuous improvement. We offer an environment where employees are empowered to contribute meaningfully and grow professionally while delivering measurable outcomes for our clients.

About the role

We are looking for a highly organised and detail-oriented Operations Administrator (Cleaning Services) to provide essential administrative and operational support to our Cleaning Services team in KwaZulu-Natal.

This role is responsible for keeping the administrative side of our operations running smoothly, supporting employee onboarding and payroll processes, assisting with workforce scheduling, maintaining stock and compliance records, and providing day-to-day support to operational management.

The successful candidate will play an important role in ensuring that our operational teams have the administrative support and information they need to deliver consistent, high-quality service to our clients.

What you will bring

• Grade 12 (Matric).
• 3–5 years' experience in an administrative role, preferably within contract cleaning, facilities management or another labour-intensive operational environment.
• Previous experience in payroll administration and time and attendance systems.
• Experience in stock and inventory administration.
• Experience providing administrative support to operational managers.
• Good understanding of Health & Safety administration.
• Strong Microsoft Office skills, particularly Microsoft Excel, Word and Outlook.
• Strong organisational and time management skills.
• Excellent attention to detail and numerical accuracy.
• Good communication and problem-solving skills.
• Ability to maintain confidentiality and work effectively in a team environment.

Additional demonstrable requirements

• A National Diploma or Certificate in Business Administration, Office Administration, Human Resources or a related field will be advantageous.
• Experience working with ERP and/or payroll systems will be advantageous.
• Strong customer service orientation.
• Ability to take initiative and work independently.
• Ability to manage multiple priorities and adapt to changing operational requirements.

What you will be responsible for

• Providing comprehensive administrative support to the Cleaning Services operation and operational management team.
• Supporting the onboarding and administration of new employees, ensuring that required documentation and employee records are accurately maintained.
• Assisting with payroll administration by managing attendance and clocking information, supporting roster processes and resolving payroll-related queries.
• Supporting supervisors and operational managers with workforce scheduling and ensuring that attendance and roster information is accurately maintained.
• Coordinating stock and equipment administration, including stock counts, stock records, replenishment and investigating variances.
• Maintaining Health & Safety, statutory and compliance documentation and supporting the preparation of operational and compliance audits.
• Providing financial administration support, including credit card and petty cash reconciliations and ensuring that supporting documentation is maintained.
• Supporting client and contract administration through the preparation and maintenance of operational documentation and contract records.
• Preparing operational reports and ensuring that relevant information is accurately captured and communicated between operational sites and Head Office.
• Providing general administrative support, including filing, correspondence, meeting coordination, office supplies and ad hoc operational projects.
• Maintaining a high level of confidentiality and ensuring that administrative processes are aligned with company policies and operational requirements.
• Providing administrative and operational support to the team during periods of absence where required.

Why this opportunity?

This is an excellent opportunity for an experienced administrator who enjoys working in a fast-paced operational environment and wants to play a key role in supporting a team responsible for delivering essential cleaning services to our clients.

If you are organised, proactive, numerically accurate and enjoy keeping operations running efficiently, we would like to hear from you.

As per Excellerate Services Recruitment and Selection Policy: All equity procedures will apply as the Company is committed to promoting internally. The Company reserves the right to seek external candidates should no suitable applications be received.

Excellerate Services is committed to striving for diversity and equitable representation in our workforce. Preference may therefore be given to suitably qualified candidates as identified in our Employment Equity Plan. Persons with disabilities are encouraged to apply.

Important Note: All interested candidates must submit their CV together with all relevant qualifications and a letter of application. Please specify the position you are applying for. If you are not contacted within two weeks of the closing date, please consider your application unsuccessful.