Operations Controller

Job Context

Servest Hygiene Solutions, a division of the Servest (PTY)Ltd. has a vacancy for an Operations Controller. This role is responsible for generating and managing service schedules, planning, routing and scheduling of all service work, managing inventory, vehicles and service teams. The position is based at our Port Elizabeth offices and reports to the Branch Manager.

Minimum Requirements

• Matric
• Relevant tertiary qualification
• Minimum of 2 - 5 years’ experience as a Scheduler or similar role
• Computer Skills essential Proficiency required in Ms Excel, Word and Outlook. Must be comfortable using new technology and applications.
• Experience in Cleaning/Hygiene /Logistics would be advantageous.
• Must be organised and systematic with a keen eye for detail and strong administrative skills.
• Must have effective communication and strong customer relations skills.
• Highly accurate, detail orientated and capable to operate comfortably under pressure in a high paced and demanding operational environment.

Duties & Responsibilities

• Generating schedules, planning, routing, scheduling and re-scheduling of all service work in line with SLA requirements.
• Daily effective briefing and debriefing of service teams.
• Managing of service and task information accurately and effectively on all electronic platforms.
• Manage and control operational service staff issues (not limited to employment of staff, leave scheduling, over time scheduling, disciplinary issues, co-ordinating training and staff appraisals). All service-related stock control, stock and equipment issues and management of all the operational stores including monthly stock takes and stock analysis and forecasting.
• Ensure that all stock physically received from main warehouses are controlled and verified against the transfer documents and managed in line with company policies and procedures.
• Ensure that stock issued for services are accurately picked and reconciled against daily requirement per client.
• Do vehicle, ladder, tool, equipment, PPE and other operational inspections daily, weekly and monthly and report findings to management.