Operations Coordinator

Full-time remote. Location-flexible. English-fluent. $1,100 USD/month starting, with performance-gated step-ups.

About Us Drop Zero Digital is a small lifecycle email marketing agency. Founder-led, fast-moving, allergic to meetings about meetings. We work with ecommerce brands on Klaviyo.

The role This is the internal-facing operations seat. You support the founder + scale our hiring + own the operational infrastructure that keeps DZD running. Specifically, four lanes:

• Hiring operations + people support. Coordinating the hiring pipeline, scheduling, internal communication, ATS hygiene."
• Tom assistant + EA. Inbox triage, calendar management, prep docs, follow-up reminders, scheduling
• Operations infrastructure. SOP drafting, process docs, internal organisation, Notion/Drive maintenance
• Cross-cover. Backstop on internal handoff hygiene when the project manager is heads-down on client work

Weekly load shifts between lanes. Some weeks you're tracking 30 candidates, others you're rebuilding the onboarding doc from scratch. You triage your own time.

Who We're Looking For Read this list and think "yes, that's me." If you think "I could grow into that," this isn't the right role yet.

Accountable. You show up, own misses in present-tense process change, close loops in the right channel by stated deadline. You don't externalise problems onto tools, briefs, or other people.

Strong written communication. Async-first business English, clear and structured. Most of our work happens in writing, so your written shape matters more than your spoken charisma.

Warm: hungry, positive, growth-oriented. Energy points up. You want to do more. You ask 10-20 questions a day in week 1 because you want to understand the work, not because you're confused.

Organisation + judgment under ambiguity. You hold multiple threads simultaneously without dropping any. You make good calls when context is incomplete instead of waiting for perfect briefs.

Long-term commitment. You see this as a 2+ year career home, not a 6-month bridge. FT only, no side-hustle ambiguity, no "I'll see how it goes" hedging.

What This Is NOT

• NOT a client-facing role. You won't manage client relationships or strategy
• NOT a marketing strategy role. We have specialists
• NOT a 9-to-5 with predictable workload. Heavy weeks happen
• NOT for people who need clear processes already in place. You'll help BUILD the SOPs
• NOT for people who treat ops work as a stepping-stone to real work elsewhere
• NOT for people who can't operate without micromanagement

Compensation Starting: $1,100/month USD.

Performance-gated step-ups baked in:

• $1,400/month at Day 60 if probation passes
• $1,700/month at 12-month milestone if sustained performance
• Senior-tier raises Year 2+ subject to sustained multi-lane operation + scope expansion

The $1,100 starting rate is above-market for the PH + SA + LATAM pools we source from. The trajectory is real, but expect to start at $1,100 and earn the step-ups.

Non-negotiables

• Daily EOD reflection (3-section format)
• Hubstaff time-tracking, real-time, all hours
• Direct communication (no softening, no hedging)
• Read-before-execute on every brief
• AI scoped and disclosed

Next steps If you apply and move forward through the process:

• Loom application. Loom video + Stage 1 application form via the listing below
• Stage 2 deeper questions. If you pass Stage 1, we'll email you 6 behavioural questions + a work sample request, 48-hour weekday reply window
• AI video interview. Async AI-driven scenario interview via X Interview. :20-30 min, one chance per question
• Aptitude test. 5-test cognitive + workplace personality battery (Abstract Reasoning, Verbal Comprehension, Numerical Comprehension, Attention & Focus, Workplace Personality). :56 min
• 10-day paid trial. Real work, fixed-fee, daily deliverables. We assess fit, you assess us. Founder personal Loom message sent before the trial begins to set context
• Official start. If both sides are aligned at the end of the trial, you start officially in the role with a structured bedding-in period before full confirmation

If this is for you, apply below. Looking forward to reading what you bring.