Operations & Customer Service Officer

Operations & Customer Service Officer

Cape Town, South Africa

What is our purpose?

Bluestone aims to enhance lives by being a global service provider of specialty metals.

Bluestone is making a difference in the global supply and value chain by:

🔬 Focusing on selected markets, where we aim to set the standard to follow.

🤝 Striving to create a fully integrated industry supply chain through close partnerships and acquisitions.

🚀 Being present in value-added products to ensure quality, innovation and profitability.

🙋🏽 Commercialising its unique range of products globally through a local presence and highly skilled people.

🌍 Being a solid and sustainable company by maintaining a balanced approach across products, applications, geography and talent.

❤️ Adhering to the motto “Act Local, Be Global”, focusing on local service and global sourcing.

Why fall in love with us?

Bluestone is a private company with an experienced management team serving all parts of the value chain. More than 500 employees work across 7 global sales offices, 2 production sites and 2 mines. For over four decades, we have supported customers across various specialty chemicals industries.

We combine the speed, drive and flexibility of a start-up with the ambition and scale of a global business. This is a place for people who want to take ownership, challenge the status quo and help build smarter ways of working across the supply chain.

As global demand continues to grow and supply chains become more complex, we are looking for people who bring rigour, curiosity, courage and operational excellence to the table.

What will your mission be?

We are looking for a highly trustworthy, organized and customer-oriented Operations & Customer Service Officer to join our office in Cape Town City Centre.

Your mission will be to coordinate the day-to-day operations of our Cape Town office, ensuring that customer orders, stock movements, deliveries, documentation and administrative processes are executed accurately and efficiently.

At the same time, you will be one of the main points of contact for our customers, answering routine enquiries, providing approved pricing, registering orders and ensuring that every request receives timely, accurate and professional follow-up.

This is a hybrid role that combines operations, customer service, logistics coordination, administrative support and continuous process improvement. We are looking for someone who enjoys bringing structure to the business, improving the way things work and helping both customers and colleagues succeed.

Your main responsibilities will be

- Coordinate customer orders from confirmation through to delivery.

- Monitor stock availability, shipments and deliveries, ensuring accurate follow-up.

- Work closely with warehouses, transport providers and internal teams to ensure smooth execution.

- Act as point of contact for customers, responding to routine enquiries by phone and email.

- Provide approved pricing, register customer orders and coordinate requests with the appropriate internal teams.

- Support invoice preparation and administrative follow-up together with the Finance team.

- Maintain accurate records of customers, orders, deliveries and stock.

- Prepare and maintain operational reports and Excel tracking files.

- Identify opportunities to improve processes, reporting and operational efficiency.

What do we need from you?

- At least 2 years of experience in operations, logistics, order management, customer service or a similar coordination role.

- Hands-on experience coordinating customer orders, deliveries, stock movements and operational documentation.

- Previous experience dealing directly with customers by telephone and email

- Good understanding of logistics, order fulfillment and customer support processes.

- Strong Excel skills are essential. You should feel comfortable working with formulas, lookups, pivot tables and structured reporting, and enjoy improving spreadsheets and tracking tools.

- Experience working with ERP or CRM systems will be an advantage.

- Experience in chemicals, industrial distribution or related sectors will be highly valued.

- Good written and spoken English.

- The right to work in South Africa.

We are also looking for someone who:

- Is highly trustworthy, reliable and follows through on commitments.

- Enjoys helping customers and building professional, long-lasting relationships.

- Pays close attention to detail and understands that small mistakes can have significant operational consequences.

- Is organized, structured and comfortable managing several priorities simultaneously.

- Has the confidence to ask questions, challenge inefficient ways of working and suggest practical improvements.

- Takes ownership of problems instead of waiting for someone else to solve them.

- Has a proactive mindset and naturally follows up until things are completed.

- Is curious about understanding how the business works and enjoys learning new products, systems and processes.

- Communicates clearly and effectively with customers, colleagues and external partners.

- Has good commercial awareness and understands the importance of delivering an excellent customer experience.

- Enjoys improving processes, increasing efficiency and making daily work easier for both customers and colleagues.

What can you expect in Bluestone?

- The opportunity to work in a global company and collaborate with colleagues from different countries and cultures.

- A hands-on role with real ownership and visibility within the Cape Town operation.

- Exposure to logistics, customer service, stock management and international trade.

- The opportunity to contribute to operational improvements and help shape the way the local office works.

- Training and support to develop your knowledge of our products, customers and global supply chain.

- A competitive salary package including performance-based incentives and benefits.