Operations Engagement Specialist
Pep
Other, Western Cape
Retail jobs in stores, malls and supermarkets are among the most accessible roles for first-time job seekers across South Africa.
This listing does not state a salary. As a guide, retail roles in South Africa typically pay R5 000 to R12 000 a month (indicative).
Job description
Purpose of the job
The Engagement Operations Specialist is the central heartbeat of the Customer Engagement team. You will coordinate the end-to-end lifecycle of customer-facing activities—including Retail Media, Loyalty, and Marketing campaigns—ensuring every project is briefed correctly, prioritized strategically, and delivered on time while balancing business urgency with technical capacity.
Key Responsibilities
- DM Campaign Traffic & Calendar Coordination: Manage the master calendar to balance marketing, brand, loyalty, and retail media sends to prevent customer fatigue and to ensure that campaigns launch on schedule.
- Stakeholder Negotiation & Gatekeeping: Evaluate incoming requests and manage team capacity through strategic prioritization.
- Workflow Optimization: Reduce "Brief-to-Live date" time by eliminating process bottlenecks through the full team usage of the chosen project management tools.
- Asset Coordination: Ensure technical readiness by scoping requirements and ensuring zero jobs start without full approval and correct assets.
- Budget Stewardship: Track campaign spend and support Retail Media and Marketing partners execution.
Required Knowledge, Skills and Competencies
- Bachelor’s Degree or Diploma in Project Management, Marketing, or Business Administration.
- A professional Certification in PMP, CAPM, or Agile/Scrum certification (Highly Advantageous).
- 5–8 years of experience in Traffic Management, Project Management, or Operations, preferably within an Advertising Agency or high-volume Retail environment.
- Advanced proficiency in project management tools like Monday.com, Asana, or Jira.
- Retail Calendar Literacy: Deep understanding of retail industry (Back to School, Black Friday, Festive) and the associated pressure on lead times.
- MarTech Awareness: Foundational understanding of the Salesforce ecosystem (Marketing Cloud/Data Cloud) to understand technical dependencies.
- Negotiation & Conflict Resolution: Ability to remain "firm but fair" when managing competing campaign and insight priorities.
- Process Mapping: Skill in designing and documenting Standard Operating Procedures (SOPs) for workflow efficiency.
- Resource Planning: Ability to forecast team capacity and identify when external "flex" resources are required.
Competencies: Devotion to quality; Negotiating; Performing under pressure; Planning; Structuring; Stress Resistance and Listing Skills
Closing date: Friday, 17 July 2026
If you are interested and meet the minimum requirements, please submit your CV to our Direct Hire platform using the following link: https://pep.mcidirecthire.com/Internal/CurrentOpportunities
All external candidates please use the following link: https://pepjobs.mcidirecthire.com/
If you do not hear from us within 4 weeks of the closing date of this position, please regard your application as being unsuccessful.
PEP strives for equal opportunity in terms of its employment equity guidelines.
Good to know
What does this retail job pay?
This listing does not state a salary. As a guide, retail roles in South Africa typically pay R5 000 to R12 000 a month (indicative).
Do I need experience for retail jobs in Other?
Many retail roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted Yesterday