Operations Management Systems FC Lead

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL Supply Chain is the world’s leading contract logistics provider that combines value-added and management services with fulfilment and distribution. At DHL Supply Chain we are committed to looking after tomorrow & today with our Environment, Social, and Governance (ESG) strategy.

So, what's it like to work for DHL Supply Chain? At DHL we’re proud of our international reach as it brings together people with a wide range of skills, experiences, cultures, and viewpoints. We see the diversity of our employees as a genuine strength and we’re proud of our supportive work environment where employees are given the tools and training, they need to learn, grow and succeed.

We are offering an exciting opportunity for the position of Operations Management Systems FC Lead. In this position you will play a crucial role to support our vision of becoming a Great place to work for all.

Role Outline

• Implement Operations Management System First Choice (OMS FC) culture / routines & the Smart Resource Management (Smart ReM) suite of tools into agreed sites in the country/ cluster
• Lead the Country/Cluster Continuous Improvement & Innovation agenda
• Support / coach the Country/Cluster Senior Leadership Team members to ensure common understanding of OMS FC & their role to ensure sustainable OMS FC implementations in country/ cluster
• Support / coach the Site Leadership Teams (First Line Leaders to Site Leader level + Support Staff + OMS FC Champion) to ensure they understand that they own & must sustain OMS FC implementation for their site
• Lead the OMS FC Expert Team comprising of OMS FC Advisors, Smart Rem Engineers, FC (CI) Engineers, on the standards of OMS FC, Smart ReM, use of First Choice (CI)
• Methodology / tools during implementation and in the sustain phase.
• Responsible for the overall program management of OMS FC / Smart ReM implementations/AD Innovation/CI in the cluster/ country including the up-to-date deployment planning in line with the regional expectations and status reporting of the different programs as needed

Key Accountabilities

• Attend Monthly OMS FC Regional Leads meeting & Weekly OMS FC Community Calls
• Attend Monthly Africa AD Innovation calls & Monthly Global AD Innovation update calls
• Create OMS FC Silver / Gold Audit plans for the next year & provide updates to regional team as needed for the current years’ plans
• Share / update annual OMS FC deployment plans with the OMS FC regional leads
• Liaise with OMS FC Directors regarding OMS FC4Implementer, OMS4Advisor & OMS Engineer training as needed
• Attend any ad hoc calls with the Africa OMS FC Director
• Participlate, support & provide insights into any ad hoc global/regional improvement initiatives
• Actively share their own lessons learnt & best practices with the OMS FC community
• Support global development efforts of OMS FC and its tools
• Co-facilitate OMS4Implementers, OMS4Advisors and OMS4Leaders trainings when asked and able

Drive Implementation of OMS FC at Country/ Cluster level

• Create annual OMS FC Deployment Plan, including the phased implementation of the Smart ReM tool, (Smart Resource Management), align these plans as needed with the Senior Leadership Team & the related communication strategy; to introduce OMS FC and Smart ReM topic to existing and new clients as needed
• Ensure all Senior Leadership Team members are OMS4Leaders certified. Onboard new members on OMS4Leaders training to ensure that the culture created is understood and inherited to new leadership members
• Coach Senior Leadership Team on their role to drive changes in the business in line with OMS FC & Smart ReM standards and routines; to understand the importance of Continuous Improvement; towards standardization in operations regardless of these having OMS FC implemented
• Encourage the Senior Leadership Team to establish Resource Management / Planning practices using OMS FC routines and Smart ReM to increase the effectiveness of Resource Management in their area of responsibility, based on global DSC standards.
• Encourage Senior Leadership Team to use performance data provided by OMS FC to optimize resources, reduce waste, close performance gaps through which the country/ cluster can maximize its performance potential.
• Train Business Development, Solutions Design and Project Delivery Teams to ensure that new business proposals/projects include budget for & start with OMS FC from Day 1 with Smart ReM solution
• Train all supporting functions on the principles of OMS FC to ensure they understand their role in supporting/implementing/sustaining the OMS FC culture & Smart ReM
• Report the status of implementations, and maintains an accurate KPI reporting for all key measures on site/country/cluster level
• Identify / escalate issues related with developing the OMS FC organization and infrastructure.
• Share best practices within the regional OMS FC community and implement best practices within the country/ cluster
• Maintain an effective communication plan both internally towards the Leadership and employees and externally towards the customers

Support Country/Cluster with finding/selecting AD/Innovations

• Manage the AD portfolio for Africa as necessary
• Share / update annual Innovation deployment plans with the Regional Innovation Lead
• Through the Smart ReM Engineer ensure AD / Innovation Reporting portals are updated for all implementations for Africa.
• Liaise with Operational Business Unit Directors, General Managers & Site Leaders as needed to ensure alignment with innovation
• Support Operations to determine viability of proposed Innovation solutions

Interactions within the OE Team

• Establish & ensure that the OMS FC Expert Team, (OMS FC Advisors, Smart ReM Engineer, FC Engineer (CI), & Site OMS FC Champions), are appropriately trained so that they deliver the agreed OMS FC implementation plan, including Smart ReM tool
• Coach the OMS FC Expert Team members to improve their understanding of the standards of OMS FC and Smart ReM with change and stake-holder management during and after the implementation
• Mentor & coach new members of the OMS FC Expert Team in Africa as needed to support implementations
• Align with / report to the OE Cluster Lead on status of OMS FC deployments, CI and Innovation plans, deviations and future plans as needed
• Provide insights to the OE Cluster/Country Teams on OMS FC, Smart ReM, CI and Innovation topics as needed/requested
• Offer CI suggestions to the OE Cluster/Country Team Leads as appropriate

Support the Senior Leadership Team and the OMS FC Experts to MAINTAIN / SUSTAIN THE OMS FC CULTURE

• Ensure that the overall OMS FC standards / culture / routines & the use of the Smart ReM suite of tools is sustained & coach Senior Leadership Team during times of change to sustain these standards/culture/routines
• Provide regular KPI reviews and engage the Senior Leadership Team with suggestions of reviewing goals in line with the Continuous Improvement principles
• Encourage/coach Senior Leadership Team to apply OMS FC principles & lead by example. (i.e. do Audit GEMBAs; use data from Smart Analytics/Smart Plan/CPU dashboard/other Performance tracking solutions to review / drive operations to maximize their performance potential during Monthly MRP meeting with site leaders
• Ensure that the Senior Leadership Team make the right decisions regarding Span of Control and enforce the maintenance of this on every OMS FC site
• Carry out regular OMS FC Confirmation Gembas with the Senior Leadership Team members to identify gaps / non-conformances and continuous improvement opportunities.
• Ensure that the Continuous Improvement topic is on every BRM agenda between the Senior Leadership Team and the Site Leaders; coach the Senior Leadership Team on how Continuous Improvement should be discussed with the Customer on a regular basis
• Coach the Senio