Operations Manager

Listing reference: 026284 Listing status: Online Apply by: 2 September 2026

Position summary

Industry: Pharmaceutical Sector Job category: Other: FMCG, Retail, Wholesale and Supply Chain Location: Cape Town Contract: Permanent Remuneration: Market Related EE position: Yes

About our company

Clicks Group

Introduction

We are looking to recruit a permanent Operations Manager to work within the Operations department of United Pharmaceutical Distributors. The role will be based at UPD Cape Town branch and will report to the Branch Manager (CT).

Job description

Job Purpose:

• To effectively and efficiently manage the operations to maximize return on net assets and deliver key branch objectives in line with the overall business objectives to achieve operational effectiveness and delivery.

Job Objectives:

• To ensure compliance to the directives of the Managing Pharmacist, legal requirements and company SOPs relating to quarantining of stock, handling of thermo labile (cold chain) products, storing and distributing HFD products, special storage, handling and packaging requirements to ensure stock efficiency; destruction of expired, damaged or unsaleable stock, housekeeping and temperature requirements.
• To manage risks as per GRC guidelines. This will include risks of theft and pilferage, damages, costs associated with expiry and cold chain breach, losses arising out of inaccurate supply against an invoice and compliance with all health and safety standards and requirements.
• To ensure the efficient management of stock, the stock count process and implementation of on-going special and cycle counts of stock.
• To ensure the daily management and supervision of operational staff in order to comply with and meet operational cost containment targets and stipulated times and deadlines.
• To implement and ensure adherence to audit findings, including rectifying and reporting on any discrepancies, procedure breach or non-compliance issues.
• To manage all operational processes in wholesale and distribution. This will include receiving, assembling stock (ensuring compliance with the service standards relating to time, accuracy, quality and stock efficacy and saleability of orders), the dispatching of stock, customer returns, POD management and vehicle inspection.
• To manage and oversee all housekeeping and maintenance requiremenrs within the branch
• To efficiently manage distribution contracts and mantain sound relationships with suppliers.

Minimum requirements

Qualification Required:

• A relevant business degree or equivalent

Job Experience:

• 5 years management experience within high volume Warehouse/Operations/Sales or Retail environment
• Budget Management
• Warehouse Management System (WMS)
• People Management
• Essential 5 years operational and or managerial experience

Job Related Skills

• Communication skills - written and verbal
• Negotiation skills
• Customer relations
• Relationship building
• Interpersonal skills

Job Related Knowledge:

• Supply Chain Management
• Human Resource and Leadership
• Financial Management
• Sales
• Reporting
• Planning & Organizing
• Quality & Regulatory SOP's

Job Related Competencies

• Deciding and Initiating Action
• Leading and Supervising
• Relating and Networking
• Creating and Innovation
• Formulating Strategies and Concepts
• Learning and Research
• Coping with Pressures and Setback
• Entrepreneurial and Commercial Thinking
• Planning and Organizing
• Deliver Results and Meeting Customer Expectations