Operations Manager | Healthcare SA

Job Context

To assume ultimate accountability for Operations. This is to be achieved by managing and controlling the Operations. Ensure management and development of the staff within Operations structures and to ensure the effective and efficient control.

Key Performance Areas (KPAs)

Outbound Operation

• Ensure timely Picking, Checking, Packing and handover of orders to courier within handover cut-off times.
• Manage daily Chase list and ensure that we meet our required SLA’s

Inbound Operation

• Ensure timely offloading and Putaway is completed within the Inbound KPI of 24hours.
• Ensure Booking schedule is managed and up to date up and till GRS pack has been sent

Stock Accuracy

• Although Inventory performs cyclecounts, it’s the Operations Manager’s responsibility to continue to raise stock accuracy compliance with Pickers, Checkers and MHE Operators in the warehouse

Client Retention & Customer Service

• Maintain relationships between Clients, Customers and the Warehouse at the highest level
• through effective communication and the prompt response, follow-up and resolution of all
• queries

Staff Management

• Manage timekeeping of staff effectively.
• Handle all staff disciplinary matters for your department in consultation with the Human Resources department.
• Appointments of new staff and Exit Interviews

Standard Operating Procedures

• Facilitate Self-inspections to ensure compliance to Pharmaceutical, ISO and Client requirements.
• Monitor deviations ensuring all documentation and trending are in place and facilitate identification and correction of deviations.
• Facilitate and assist in SOP maintenance (reviews, updates and changes) and training to ensure SOP’s reflect current business practices and staff

Training of Staff

• Training of newly appointed staff under your supervision on current valid SOPs related to their job within one month of appointment.
• Annual training of all staff on all related SOPs.
• All staff must attend the general induction program

Handling of Documentation

• Ensure that all documents handled and needed for any official records are neatly filed and easily retrievable

CRM Management

• Ensure that responses and resolutions of CRM’s are managed and CRM’s to be less than 30 days old

Health and Safety Management

• Manage SHE compliance as per the OHS Act and Company directives.
• Attend Safety meetings and ensure that the safety team complies to completing and submitting checklists.
• Ensure that all incidents are reported within the same day and all relevant documentation is up to date

Audits

• Monitor and maintain compliance to regulatory and quality requirements.
• Engage with the QA department on Internal and External audits and respond on CAPA’s with in
• required time period.
• Support the Finance department in the ISAE annual audit by supplying them with all required
• and supporting documentation

Qualifications Required

• Minimum Standard 10 (Grade 12) qualification
• Diploma in Warehousing/Materials Management is preferred.

Skills and Experience Required

• At least five years experience in warehouse management.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.