Operations Manager - Insurance
Concentrix
Cape Town, Western Cape
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Lead people. Drive performance. Make an impact.
We’re looking for a dynamic and motivated Operations Manager to lead high-performing teams in a fast-paced insurance/BPO environment. If you’re passionate about coaching leaders, improving performance, and building strong client relationships, this could be your next big opportunity.
What you’ll do
Lead with impact
- Manage and inspire a team of Team Leaders across sales, customer service, and claims
- Drive operational performance, service delivery, and client satisfaction
Deliver results
- Monitor KPIs, client scorecards, attendance, adherence, and financial performance
- Identify opportunities for improvement and implement action plans that make a real difference
Build strong teams
- Coach, mentor, and develop leaders through regular one-to-ones and ongoing feedback
- Create a positive, high-energy culture where people feel supported and motivated to succeed
Partner for success
- Work closely with HR, Training, Quality, WFM, TA, and clients to continuously improve performance and deliver outstanding outcomes
What you bring
Proven experience
- At least 2 years’ experience as an Operations Manager
- Minimum 2 years’ experience in insurance and/or BPO
- Financial Services call centre experience
Strong leadership skills
- Experience leading leaders and managing high-performing operational teams
- Ability to coach for performance, solve problems, and drive accountability
A results-focused mindset
- Strong communication and stakeholder management skills
- Comfortable working in a fast-paced, target-driven environment
- Flexible, resilient, and ready to lead from the front
Why join us?
Grow your career
- Take on a visible leadership role with real influence on business results
Make your mark
- Shape team success, strengthen client partnerships, and drive continuous improvement
Be part of something bigger
- Join a business that values strong leadership, collaboration, and delivering excellence every day
If you’re ready to lead with purpose and build high-performing teams in the insurance/BPO space, we’d love to hear from you. Apply today.
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Cape Town?
Many customer service roles in Cape Town are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.
Found on Indeed · Posted Yesterday
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