Operations Manager (Johannesburg)

1. JOB PURPOSE STATEMENT (WHY THE JOB EXISTS)

An Operations Manager designs, implements, and manages training programs to enhance skills and performance of Instructors and courses offered to the public. This role involves assessing developing curriculum, and ensuring effective delivery of learning initiatives & programmes, often aligning with the company's objectives and culture. Operations Managers also oversee training instructors, manage budgets, and evaluate the effectiveness of training programs and feedback from clients.

2. JOB OUTPUTS (WHAT THE JOB AIMS TO DO)

Key Performance Areas (KPA’s)

MAIN DUTIES:

• Operational Leadership: Provide strategic direction and leadership to the operations team, ensuring alignment with the company's goals and objectives.
• Process Optimization: Implement and oversee processes and procedures to enhance operational efficiency and effectiveness.
• Performance Management: Develop and monitor key performance indicators (KPIs) to measure and improve operational performance.
• Resource Management: Ensure optimal utilization of resources, including staff, technology, and facilities.
• Risk Management: Identify operational risks and develop mitigation strategies to ensure business continuity.
• Stakeholder Engagement: Collaborate with internal and external stakeholders to drive operational improvements and support strategic initiatives.
• Reporting: Prepare and present operational reports to senior management, providing insights and recommendations for improvement.
• Professional Development: Continuously enhance your own expertise through ongoing learning and training opportunities. Share knowledge with colleagues and contribute to the improvement of the company.
• Compliance and Quality Assurance: Ensure adherence to Mecer Inter-Ed's quality standards and regulatory requirements in all activities. Participate in audits and assessments as needed.
• Training Deliver: Conducting training sessions, workshops, and presentations, either in person or online and utilising best practices and resources to achieve high quality of training.
• Training Materials: Updating training manuals, presentations, e-learning modules, and other resources by means of Operations team and Business Unit Managers
• Training Evaluation: Assessing the effectiveness of training programs through feedback, assessments, and performance metrics.
• Reporting and Documentation: Maintaining accurate training records, reports, and documentation.
• Collaboration and Communication: Working with department heads, and other stakeholders to identify needs and ensure alignment to company visions.

AD HOC DUTIES:

• Various tasks, beyond the above listed, from time to time.

3. QUALIFICATIONS, EXPERIENCE AND SKILLS

Qualifications and Experience

• Bachelor’s degree in Business Administration, Centre Training Management, or a related field.
• Minimum of 2 years of experience in an operations management role,
• Proven experience in the training and education industry is highly desirable.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).

4. KNOWLEDGE, COMPETENCIES & SKILLS

Knowledge

1. Operations Management:

• In-depth understanding of operations management principles and practices.
• Knowledge of process optimization, resource management, and performance measurement techniques.
• Familiarity with industry standards and best practices in operational efficiency and effectiveness.

2. Strategic Planning and Execution:

• Expertise in developing and implementing strategic plans to achieve organizational goals.
• Understanding of business analysis and the ability to translate strategic objectives into operational plans.
• Knowledge of risk management frameworks and business continuity planning.

3. Financial Acumen:

• Strong understanding of financial management principles, including budgeting, forecasting, and financial reporting.
• Ability to analyse financial data and metrics to make informed operational decisions.

Competencies

• Strong leadership skills with the ability to inspire and motivate teams to achieve high performance.
• Ability to think strategically and develop long-term plans to drive operational excellence.
• Excellent analytical and problem-solving skills to address complex operational challenges.
• Outstanding communication and interpersonal skills to effectively interact with stakeholders at all levels.
• Flexibility to adapt to changing priorities and manage multiple projects simultaneously.

Skills

• Abilities of the employee to perform effectively and efficiently:
• Project Management
• Data Analysis
• Change Management
• Negotiation
• Technical Proficiency