Operations Manager (Passenger Fleet)

Details

Closing Date 2026/10/06

Reference Number SHO260930-13

Job Title Operations Manager (Passenger Fleet)

Job Type Full Time

Location - Country South Africa

Location - Province Western Cape

Location - Town or City Cape Town

Job Category Transportation

About the role The Operations Manager (Passenger Fleet) position is responsible for driving operational discipline and performance at scale for all passenger vehicles across all regions, ensuring optimal availability, regional coordination, supplier SLA compliance and adherence to turnaround time targets.

What you'll do Fleet Operations Execution

• Manage and oversee the daily operational performance of the passenger fleet
• Ensure optimal fleet utilisation, availability, and service delivery
• Identify and resolve operational bottlenecks impacting efficiency and turnaround times
• Drive consistent execution of fleet processes across all regions

Regional Coordination & Management

• Coordinate and align operations across multiple regions through Fleet Coordinators
• Provide clear direction, support, and accountability to regional teams
• Ensure consistency in operational standards and service delivery across regions

Supplier Management & Performance

• Manage and monitor performance of all fleet-related service providers
• Ensure suppliers deliver in line with agreed SLAs, turnaround times, and cost expectations
• Address performance gaps and implement corrective actions where required
• Build strong working relationships to ensure operational continuity

Process & Asset Compliance

• Ensure adherence to all operational processes, policies, and procedures
• Drive compliance related to vehicle licensing, maintenance, and safety requirements
• Maintain strong controls over fleet assets to minimise risk and loss
• Ensure audit readiness and compliance with internal and regulatory standards

Operational Discipline & Continuous Improvement

• Drive a culture of accountability, operational discipline, and process adherence
• Implement and monitor KPIs (e.g., turnaround times, downtime, utilisation)
• Identify process improvement opportunities and implement solutions
• Ensure accurate and timely reporting on fleet performance

Stakeholder Management

• Engage with internal stakeholders (Operations, Finance, HR, etc.) to ensure alignment
• Influence and secure buy-in for operational improvements and initiatives
• Communicate effectively across multiple levels of the organisation

Team Leadership

• Lead and manage 3 Regional Fleet Coordinators
• Set clear performance expectations and monitor delivery
• Coach and develop team capability
• Ensure accountability and high performance standards

What you bring Requirements for position:

• Tertiary education: Matric (Grade 12) plus a relevant qualification in Logistics,

Transport Management, Supply Chain, or a related field is advantageous.

Previous experience

• 3–5 years’ experience in a fleet operations, logistics, or transport

environment.

• Proven experience managing operations across multiple regions and managing

suppliers/SLAs is essential.

• Experience managing a large-scale fleet is preferred.

Knowledge and Skills

• Strong execution and action orientation
• Process-driven with high attention to detail
• Proven leadership, coaching, and team management capabilit
• Sound knowledge of fleet compliance, licensing, and supplier SLA management
• Ability to manage operational scale and complexity
• Strong organisational and multi-regional coordination skills
• Effective problem-solving and decision-making ability
• Excellent stakeholder management, communication, and influencing skill

Policy Our Group is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.