Operations Manager - Rosslyn Pretoria, South Africa

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Empowering careers at ARJO****At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

The Operations Manager is responsible for overseeing the end-to-end operational activities of the business, including inbound coordination, outbound distribution, inventory management, demand planning, warehouse operations, and customer delivery performance. The role ensures that customer orders are fulfilled accurately and on time while maintaining optimal inventory levels and operational efficiency. The successful candidate will be highly analytical, process-driven, and capable of managing multiple priorities within a fast-paced environment. Strong Excel skills and experience with the Sage X3 ERP system are highly desirable.

Key Responsibilities

Inventory Management

• Manage and maintain inventory accuracy across all warehouse locations.
• Ensure appropriate stock levels are maintained to meet customer demand while minimizing excess inventory.
• Investigate and resolve inventory discrepancies.
• Develop and implement inventory control processes and best practices.
• Coordinate and lead periodic stock counts and annual stock takes.
• Ensure inventory records within Sage X3 are accurate and up to date.

Inbound Operations

• Manage the receipt, verification, and put-away of incoming inventory.
• Coordinate with suppliers and logistics partners to ensure timely receipt of goods.
• Monitor inbound shipment schedules and proactively address delays.
• Ensure compliance with company procedures and quality standards during receiving activities.

Outbound Operations

• Oversee order processing, picking, packing, and dispatch activities.
• Develop and manage daily dispatch plans to ensure customer delivery commitments are met.
• Work closely with transport providers and customers to ensure deliveries arrive on time and in full.
• Monitor operational performance and drive continuous improvement initiatives.

Demand Planning & Supply Chain Coordination

• Develop and maintain demand forecasts using historical sales data and business intelligence.
• Work closely with Sales, Finance, and Procurement teams to align inventory availability with forecasted demand.
• Identify potential supply risks and develop mitigation plans.
• Support inventory replenishment planning and purchasing recommendations.

Customer Service & Delivery Performance

• Ensure customer ordering and delivery expectations are consistently achieved.
• Proactively manage order fulfilment risks and communicate any potential delays.
• Drive improvements in customer satisfaction through operational excellence.
• Support the resolution of customer complaints relating to deliveries, stock availability, and logistics.

Process Improvement & Reporting

• Develop and monitor operational KPIs and performance dashboards.
• Utilize advanced Excel reporting tools to provide operational insights.
• Identify opportunities to improve productivity, inventory turns, delivery performance, and overall operational efficiency.
• Lead initiatives focused on continuous improvement and cost optimization.

Team Leadership

• Lead and develop warehouse and operational staff.
• Establish performance objectives and conduct regular performance reviews.
• Foster a culture of accountability, teamwork, safety, and continuous improvement.
• Ensure compliance with all health, safety, and company policies.

Key Performance Indicators (KPIs)

The Operations Manager will be measured on:

Customer Service & Delivery

• On-Time In-Full (OTIF) delivery performance.
• Customer order fulfilment rate.
• Customer delivery satisfaction metrics.

Inventory Management

• Inventory accuracy percentage.
• Stock take accuracy and variance levels.
• Inventory days on hand.
• Reduction in stock obsolescence and write-offs.

Operational Excellence

• Dispatch plan execution.
• Warehouse productivity and efficiency.
• Order processing turnaround time.
• Inbound receiving accuracy.

Planning & Forecasting

• Forecast accuracy.
• Inventory availability.
• Reduction in stock-outs.
• Working capital optimization through inventory management.

Quality & Compliance

• Ensure compliance with the company's Quality Management System (QMS) requirements and support the maintenance of ISO 13485 certification.
• Adhere to all documented procedures, work instructions, and quality standards relating to inventory, warehousing, and distribution activities.
• Support internal and external audits and implement corrective actions where required.

Qualifications

• Bachelor's Degree or Diploma in Supply Chain Management, Logistics, Operations Management, Business Management, or a related field.
• Relevant professional supply chain or logistics qualifications will be advantageous.

Experience

• Minimum 5 years' experience in Operations, Supply Chain, Logistics, or Warehouse Management.
• Proven experience managing inventory, warehousing, and distribution functions.
• Experience in demand planning and inventory forecasting.
• Experience managing third-party logistics providers and transport partners.
• Experience leading and developing operational teams.

Preferred

• Experience using Sage X3 ERP.
• Experience in a medical devices, healthcare, manufacturing, or distribution environment.

Knowledge, Skills & Competencies

Technical Skills

• Advanced Microsoft Excel skills, including:
• Pivot Tables
• VLOOKUP/XLOOKUP
• Power Query (advantageous)
• Data analysis and dashboard creation
• Strong ERP system knowledge, preferably Sage X3.
• Supply chain planning and inventory management expertise.
• Strong reporting and analytical capabilities.

Core Competencies

• Strong planning and organisational skills.
• Excellent problem-solving and decision-making ability.
• Attention to detail and accuracy.
• Results-driven and execution-focused mindset.
• Strong communication and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities.
• Continuous improvement mindset.

What we will offer in return You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training, and opportunities for professional development.

Why diversity matters to us. At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive, and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

About Arjo

**At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries