Operations Manager

Details

Closing Date 2026/08/22

Reference Number SHO260818-3

Job Title Operations Manager

Job Type Full Time

Location - Country South Africa

Location - Province Limpopo

Location - Town or City Polokwane

Job Category Logistics

About the role As an Operations Manager, you will be responsible for leading and optimising the day-to-day warehouse operations within the Distribution Centre. The role focuses on improving operational efficiency, ensuring compliance with company policies and legislative requirements, maintaining service excellence, and driving productivity through effective workforce planning and stakeholder collaboration. You will play a key role in achieving operational targets, enhancing customer service, and supporting continuous improvement initiatives within the branch.

What you'll do* Drive operational excellence through the continuous improvement of distribution centre processes and efficiencies.

• Collaborate with Transport, Trading, Planning and other key stakeholders to ensure operational deliverables are achieved.
• Provide input into the DC's Operational budget and driving compliance thereof.
• Monitor and oversee day-to-day warehouse operations to ensure service, productivity and quality standards are maintained.
• Forecast workforce requirements and manage production cycles to ensure optimal resource allocation and target achievement.
• Investigate, resolve and follow up on customer complaints to ensure effective and timely resolution.
• Monitor operational KPIs and provide weekly and monthly reporting, analysis and recommendations.
• Ensure full compliance with company policies, procedures and legislative requirements.
• Maintain and promote health and safety standards to create a safe working environment.
• Ensure due diligence across all operational processes and controls.
• Lead, coach and develop operational teams to achieve business objectives and drive a high-performance culture.
• Build and maintain effective working relationships with internal and external stakeholders.
• Support business improvement initiatives that enhance operational effectiveness, service delivery and cost efficiency.

What you bringQualifications

• Relevant Grade 12 qualification with a tertiary qualification in Agric. Economics, Supply Chain, Logistics, Operations Management or a related field being advantageous.

Experience

• 3 - 5 years' experience within a Supply Chain, Warehousing or Distribution environment, particularly within the fresh and perishable arena.
• Experience managing operational teams in a fast-paced environment.
• Proven experience in workforce planning, productivity management and operational reporting.

Experience driving process improvement initiatives and achieving operational targets.

Knowledge and Skills

• Strong communication and stakeholder management skills.
• Demonstrated leadership and people management capability.
• Strong planning, organizing and prioritization skills.
• Excellent interpersonal and relationship-building skills.
• Ability to foster effective team dynamics and collaboration.
• Strong analytical and problem-solving capabilities.
• Sound understanding of health and safety practices and compliance requirements.
• Ability to perform effectively in a demanding operational environment.
• The successful candidate should demonstrate an openness to adopting emerging technologies, including Artificial Intelligence (AI) and data-driven tools, to enhance operational efficiency, reporting accuracy, workforce planning, and continuous improvement initiatives.

Policy Our Group is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.