Operations Officer (AD11)

Key Responsibilities:

• Finance:
• • Checking of invoices submitted for final sign off by Operations manager; and
    • Source quotations as per requests
• Customers:
• • Liaison with Retail tenants regarding maintenance requirements and compliance with OHS&E and Food Safety;
    • Liaison with relevant departments within the University with regards to functions and events catering on campus; and
    • Escalation of unresolved complaints to management
• Business Processes:
• • Compliance
• • • Assist with ensuring Retail Outlets comply with Food Safety & Health and Safety requirements;
      • Internal Health & Safety Inspections as per the University’s schedule; and
      • Assisting in the compilations of internal SOP’s Policies, procedures and guidelines within the Retail Operations environment and assist with the implementation of such.
• • Contract Management
• • • Ensure that outlets are lettable (customization);
      • Reporting and follow ups of structural defects; and
      • Asset Verifications.
• • Retailers Outlook
• • • Ensure that the display is of acceptable standard and as per the University’s guidelines;
      • Maintenance reporting and follow up;
      • Liaison with retail operators with regards to maintenance requirements; and
      • Liaison and follow up relevant departments with regards to maintenance and compliance requests and requirements.
• AD-HOC DUTIES:
• • Assist with any administrative duties as per instructions/based on operational needs
    • Bookings of ad hoc services needed by the retailers
    • Keeping abreast with Industry Trends and Best Practice
    • Responsible for assembling documentation, maintaining of statistical data, market research and benchmarking of the various areas of responsibility and the dissemination of such information

Key Skills and Competencies:

• Communication Skills
• Customer Focus
• Relationship Building
• Result Orientation
• Initiative
• Problem Solving Skills
• Conflict Management Skills

Technical Competencies

• MS Office
• Basic Financial Skills
• Knowledge of Food Safety and Health & Safety
• Facilities maintenance background / understanding

Compliance/Statutory Requirements (Knowledge, Understanding and/or Training)

• Occupational Health and Safety Act (OHSA)
• R638
• SANS10049
• Any other relevant Legislation

Qualifications and Skills:

• Grade 12
• Hospitality Industry relevant qualification – NQF 6

Required Years of Work-Related Experience:

• 3-5 years operational Experience (Retail, Kitchen & Service Operation)
• Maintenance reporting in facilities management environment

Licenses:

• Valid Driver’s License

Work Conditions:

• Full-time position, Monday to Friday in office.

Please note:

The responsibilities and qualifications outlined above are transitional and subject to change as our company evolves and grows. We are committed to fostering a culture of continuous improvement and innovation, and as such, this role may evolve over time to meet the changing needs of our organization and industry. We encourage flexibility, adaptability, and a willingness to embrace new challenges as integral qualities for success in this position.

Detailed Description

Job Requirements

Additional Details

How To Apply Submission Details:

The deadline for submission of applications is 07 September 2026.

Applications should be made with a covering letter outlining why the candidate believes they should be considered for the role and their CV.

To apply: Please submit your application by logging onto the University of the Witwatersrand online portal at https://www.wits.ac.za/about-wits/vacancies/

The University is committed to employment equity. Preference may be given to appointable applicants from the underrepresented designated groups in terms of the relevant employment equity plans and policies of the University. The University retains the right not to make an appointment and to verify all information provided by candidates.

Please note that correspondence will only be entered into with shortlisted candidates. The University reserves the right not to make an appointment or to re-advertise.

Minimum Salary

Maximum Salary

Currency

Amount of Travel

Work At Home