OPERATIONS RISK & SYSTEMS MANAGER

POSITION: OPERATIONS RISK & SYSTEMS MANAGER

DEPARTMENT: OPERATIONS

LOCATION: CAPE TOWN

Every great retail business is built on strong operational foundations. Join PEP Africa and lead the initiatives that strengthen our operations, improve performance and support sustainable growth across our African business.

PURPOSE OF THE POSITION: To lead and optimise the retail operational control environment by integrating risk management, loss prevention, compliance, operational systems, store support processes, and business improvement initiatives. The role is responsible for protecting company assets, strengthening governance, improving operational effectiveness, driving system optimisation, and ensuring the consistent execution of operational standards across all countries.

KEY RESPONSIBILITIES

• Develop and implement operational risk management frameworks
• Identify, assess and mitigate operational, fraud, security, compliance and business continuity risks
• Lead operational risk, compliance and governance initiatives across the business
• Develop and implement loss prevention strategies to reduce fraud and operational losses.
• Identify high-risk stores, regions and trends and oversee investigations into significant losses, fraud and control failures
• Review post-incident findings and implement preventative measures
• Own and optimise the operational effectiveness of POS and store support systems.
• Lead the testing, deployment and rollout of new operational systems and system upgrades
• Lead strategic operational projects, business improvement initiatives and change management
• Oversee operational policies, procedures and standard operating practices
• Standardise operational controls across all countries and business units
• Ensure Health & Safety governance and legislative compliance across all operations
• Analyse risk, operational systems, compliance, shrinkage and operational performance data, and provide strategic recommendations to senior leadership
• Build strong partnerships with Operations, IT, Finance, Internal Audit and external service providers
• Lead, coach and develop team members and build a high-performance, collaborative team culture.

JOB REQUIREMENTS

• Relevant tertiary qualification
• At least 5 years’ relevant experience
• Retail experience (advantageous)
• Strong commercial & business understanding
• Resilience, agility and the ability to thrive in a fast-paced, diverse and complex environment while managing multiple priorities effectively
• Computer literacy on Google Workspace: Advanced
• Frequent travelling to and within African countries
• South African citizen

Competencies required: Honesty; Passion & Resourcefulness; Solution orientation; Attention to Detail; Planning, Organizing and Control; Analytical and problem solving skills, Service orientation; Stress tolerance; Confidence and decisiveness; Building and maintaining relationships, Ability to function independently and excellent communication skills.

CLOSING DATE: 28 July 2026

Work Location: Hybrid remote in Cape Town, Western Cape